Prime TV Satellite Television Systems consumer rip-off fraud Southern Pines North Carolina *UPSATE

The last time that I spoke to a "floor supervisor" I mentioned that I had figured our the company's scheme. I also mentioned that I had already contacted the North Carolina Attorney General's Office. I was immediately transferred to voice mail and hung up, because I already knew that my call would not be returned. Last week, I received my rebate check, and interestingly enough...the check was printed just three days after I mentioned the Attorney General. If you are having the same kinds of problems that I had, it might be in your best interest to contact the Attorney General's Office of North Carolina. I visited their website and sent an email which outlined my problem. They quickly returned my call and I was advised that they had several complaints against Prime TV and that they were familiar with them.

I called back on December 17, 2002 and left a second message for the manager Jeff Hess. As usual, my call has still not been returned. On December 24, 2002 I called again and spoke with Candice. She gave me the same line that everyone else is trained to give about not yet having a check number in the system and maybe it will be issued next week. I asked to speak to the floor supervisor "Sharon" again and I was transferred. This time however, I got a different floor supervisor named Jason. He to gave me the same run-a-round.



After arguing with him for a few minutes, he stated that he would "hand-deliver" my information to the accounting department and that my check would be issued ASAP. He also stated that more than likely my check had already been mailed, but the system hadn't updated yet. He told me to check back in two days to see if it had mailed out. Of course, this would buy them more time.



I called back on December 27, 2002 and first spoke to TC. She to said, "I'm sorry sir, I don't see where a check number has been assigned to this account. You may want to wait until next week to see if it will be issued." I finally lost it with these people and got ugly. I told her to put her supervisor on the phone. "Tonya" answered my call and stated that she was the supervisor on duty. I was angry, but explained my frustration in detail. She was definetely not customer service oriented and was very rude. I demamded her to tell me when my check would be issued and she said that she couldn't do that. I said that it didn't seem like it would ever be issued and she stated, "Well sir if that's the way that you feel I will just note your account that you don't want your rebate and you won't receive it." I was appauled by this comment.



Now they were beginning to become very rude. This company seems to want to collect as much interest as they can out of a customers rebate amount, all the while making everyone of them not wanting to do anymore business with them. I would be very surprised if they have any customers that are happy with the service that they receive from these crooks.



I proceeded to ask Tonya if anyone in the company knew anything about what was going on. I also asked if ANYONE ever receives their promised rebate. She stated that lots of people receive their rebate and I asked what the problem was with issuing mine. She stated that she wasn't sure, but that she could pass my information over to their accounting department to have my check processed immediately. Here's the same line that I've heard before from Sharon and I brought this up to her attention. She became even more frustrated with me because she knew that I knew what was going on. I asked her if anyone would be able to tell me when my check would be issued and she said yes and slammed the phone down. My call was again forwarded to Jeff Hess, the so-called manager of the company. Just to play along, I left a third message on his voice mail which I already know will not be returned. I am planning on writing the Attorney General of North Carolina a letter to bring this matter up to his attention.



If anyone has any information or can be of any assistance please post your info below.



David

Pooler, Georgia
U.S.A.