Pro flowers Pro flowers film flam Internet, Internet

We apologize for the poor experience that you had with our service; that isn't typical.  We do offer same day, or hand-delivered floral arrangements that are contracted through local florists through our sister company ProFlowers Florist Express.  However, we do uphold our satisfaction guarantee for all of those orders just as we would the products on ProFlowers.com.   However, we cannot honor our Seven Day Freshness guarantee on florist orders because the flowers are not obtained directly from the growers like the ones on ProFlowers.com are. The problem you encountered was that when you attempted to contact our customer service, you sent your communications to the ProFlowers.com email address.  The details for your order would have been contained within the Florist Express database.  With the volume of emails for Valentine's Day and the time it takes to craft a response to each one individually, the first agent may have looked up your information and not been able to find an order associated with your name or email address and sought additional clarifying information.  Rest assured, we are not "passing the buck" it is simply that ProFlowers agents are unable to make any modifications or process any service actions to the specialist orders like yours placed on FloristExpress.net.  The agent was simply directing you to the fastest possible resolution for your service issue.  If you still haven't been able to get this resolved, please give me a call at 866-526-9426 and I'll be happy to look into it for you.  -Steve