Radio Shack Insurance is a JOKE Stow, Ohio

My husband and I bought two new phones through radioshack and sprint as the carrier. Spent over an hour with the salesman and he seemed very knowledgeable and straightup kinda guy. My husband is very tech savy and asked alot of good questions including about the insurance plan.  We made it very clear that we were only interested in paying for the insurance if it covered everything on both phones. He advised to go with Radioshack insurance and explained that it was better coverage than Sprints. It was well worth it to have that extra coverage for a lost or stolen phone because these were the Samsung 4 and 3 and quite expensive.

Needless to say, not even 3 months from our purchase I had my phone stolen and went into radioshack to file the paperwork and to pay my deductable only to be told that it wasnt covered!! We assured the manager that the salesman who sold us the phones told us otherwise. Now he tells the guy no longer works there and there isnt anything they can do. Now I am out a new phone that I am paying for plus paying for the insurance on a phone I dont have. I will no longer have anything to do with this store and will tell everyone I know about this. I warn people to just go straight to the cellphone store to purchase phones.