Recreational Factory Warehouse ripoff Greer South Carolina

This customers pool was in the third season and up to this point there had been no contact from them or issues over product, installation or warranties.

The buyer selected the install company . We have no requirement as to who does the work . In many cases these pools are customer installed . This buyer opted for the Tri State install company who leases space at the store to do the work . The buyer reviews the install agreement, signs , initials 6 times various items they ( Tri State) do or do not do . The contact clearly states the buyer is contracting someone other than Recreational Factory to do the job .

The 30 day issue is on labor to install and has NOTHING to do with product warranties which range from 5 years to 20 depending on the item .All warranty issues are handled right at our store as a further convenience .

This customer called and reported a seam separation after 3 seasons use . It is highly unlikely that a seam would fail afer this period of time as usually this problem is quickly seen upon water filling of the pool . They were told this but still were sure it was a seam . They choose not to have a service call ( $55 ) to have someone come out and check the nature of the problem which would avoid draining of the pool . A simple underwater patch could have been applied.

They drained and cut the damaged section out , brought it to the store and were shown that the tear was not even close to the seam and had been caused by some other instrument ( a toy , broken branch , vandilism , etc ) but was not a seam separation and thus not a warranted item .

Warranties on the liner would consist of replacement of the liner and nothing else . Their written warranty explains that and reference to water , etc. is untrue as to be covered .

Regardless , as a goodwill gesture , not being a warranted issue , the customer was offered a new liner at 1/2 cost . We have gone above and beyond the warranty as we try to do in all cases . I suppose this was not good enough but the limit for goodwill is as stated .

The consumer makes untrue statement and accusations that border on deflamation of our well respected reputation in the market place we have worked hard over the past 9 years to establish . It is somewhat comforting to see only 2 complaints , however unjustified , over 9 years and over 4,000 pools sold in our market area . We are always prepareed to discuss this and all situations with customers or potential customers to establish a good level of buyer comfort .