safe home security failure to return calls and to close account cromwell, Connecticut

 I was a customer of SAFE HOME SECURITY. I had a false alarm and the police left a notice that I did not have a license for an alarm in my home. I was ready to cancel my contract anyway. I called and talked to Sara Weaver ext 1628 and was told to send request to cancel by letter or e-mail and pay the final amount. I sent the e-mail and paid my bill.

  I started recieving all these letters of bill overdue and penalties. I made several calls left messages but no return calls. This went on for months. Every time I called no one was there. Mrs. Weaver did not arrive in office until 11:30 am. My call was not returned and she was in a meeting and then  she was out by 2pm.

 Over 600 dollar bill later I made a dozen calls all day today and got the run around. I talked to a Mrs. Passa ext 1118 and she told me that Mrs. Weaver was out (2pm) and she would relay info to her by voice-mail and e-mail. I should recieve a call by 3pm today. If not I should call back. I saw online via ripoffreport.com and the BBB, that a lot of other customers are having the same problem. I informed Mrs. Passa that this is NOT a threat- just an attempt to resolve this issue, that I would be contacting the attourney generals office if I dont get contacted and issue resolved today.

 I am now eagerly awaiting the response. I just want this over with. I am not looking to sue or to cause problems. I just want this over. And I am not paying over $600 dollars. I closed the account by e-mail and sent final payment as arranged with Mrs. Weaver. Please remove all bad crediting from my credit reports that they made and close this account. This is all I ever wanted.  Now  there is only one hour left before their 3 pm deadline. HELP SOS GRRRRR. End this insanity.