NIGTMARE IN SAMS SEMORAN 355 Orlando, Fl.

I was really surprised to come accross someone that was mad about a return policy at Sams. I worked in electronics at Sams in the Sanford/Lake Mary area earlier this year and our return policy on computers was 6 months. I thought this was ridiculous as no matter where you go it is normally 14 days and then sometimes you may be charged a restocking fee or may only be able to exchange it for something else. The reason I wanted to comment on this particular story is because I feel that the comsumer had no right to angry or arguing with the employee. They should of never gotten to any explanantion of back up disks, etc. I am not sure what the return policy was at the time but I am sure that the customer could of simply gone to the customer service desk for a full refund. Otherwise, if it was outside of the return policy this customer would be expected to do exactly like any other customer --CONTACT THE ORIGINAL EQUIPMENT MANUFACTURER and go through tech support like everybody else. This customer obviously is not telling us the whole story, I would bet that the JOHN tried to help him the best he could. I would bet that this coumputer was either on super clearance or there was not another one and so the customer was not willing to exchange for a different one and insisted on SAMs fixing this one, which it seems like JOHN was trying to help him by explaining how to use any backup disks. A friend of mine works still works at the customer service desk at the Lake Mary location and some customers really treat her horrible. People really have unrealistic expectations when they shop at Sams or Walmart. They think that they can get away with cheating the company.

Well I feel sorry for the guy who can't speak PROPER English and in my opinion was discriminated at Sam's.

The sales associate obviously does not understand who pays his check, People, it is Customers. Whether that customer is red, black or white. The bottom line is the customer representative handled the situation poorly and should've provided better customer care.

If he has a problem with broken english then call someone who can speak the message in a professional and courteous manner. I mean I'm sure there are other people of hipanic origin working in this store.

And for all who think the guy is dumb because he can't write. Maybe you need to go back in your history and find out where your people got off the boat. After all wasn't it the Indians who are the true natives of America. Or does their language or culture count?

After working in retail I would of handled the problem with care.

I have a little response for everyone who responded to this matter. TO THE ORIGINAL AUTHOR; Look sweetie, the next time that happens, ask to speak to someone with authority, who speaks Spanish, you know that when we Puerto Ricans get pissed we start stuttering and can barely be understood in Spanish, much less English. TO L IN MORENO VALLEY, CA; lets not generalize about cultures with made up words, because the last time I checked, neither Trocka, (which Mexicans use for trucks) nor Bling, Bling are words. There are people who make up words in every culture, and the original author may not master the English language, but that doesnt mean theyre ignorant or ghetto. Oh and my the way Mr. or Ms interpreter, the Spanish word Interprete carries an accent on the first E, not the last, look it up dear! TO AARON, who is whining about people being here illegally, you either didnt take the time to read the complaint all the way through or you slept through your History class in school, which in either case then you had no business sending a rebuttal, let me bring you up to speed, Puerto Rico is a Commonwealth of the United States of America, which means that Puerto Ricans are BORN U.S. CITIZENS, and therefore have the same rights as you. What is really aggravating to me is that you can employ Joses to detail or fix your cars and Marias to clean your houses and watch your children, but when we stand up for our rights, you try to keep us down, and Im not playing the race card, open your eyes honey, that is reality. TO MIKE; who was so eager to agree with Aaron, all I have to say is MY VERY PUERTORICAN FATHER fought in Vietnam and MY VERY PUERTORICAN GRANDFATHER fought in Korea for the same country that your ancestors did. Their poor English speaking skills didnt matter then, did they? The original author was a victim of poor customer service and ignorance on the part of the retailer, and also carelessness on their part for not having someone who mastered the language help them.

I would write a letter to the store manager and regional manager and as high up as you need to go to get this resolved. I have found that most places are concerned with customer service and will do something about the problem. I do suggest that you find someone to help you with the letter because it was a little hard to understand. Written english isn't the easiest to figure out. As to whether it was racially motivated, that I can't say, but I understand how you were trying to describe it. Somethings aren't easy to put into words. I know it's been awhile since your report but I hope this can still help.

I would write a letter to the store manager and regional manager and as high up as you need to go to get this resolved. I have found that most places are concerned with customer service and will do something about the problem. I do suggest that you find someone to help you with the letter because it was a little hard to understand. Written english isn't the easiest to figure out. As to whether it was racially motivated, that I can't say, but I understand how you were trying to describe it. Somethings aren't easy to put into words. I know it's been awhile since your report but I hope this can still help.

I would write a letter to the store manager and regional manager and as high up as you need to go to get this resolved. I have found that most places are concerned with customer service and will do something about the problem. I do suggest that you find someone to help you with the letter because it was a little hard to understand. Written english isn't the easiest to figure out. As to whether it was racially motivated, that I can't say, but I understand how you were trying to describe it. Somethings aren't easy to put into words. I know it's been awhile since your report but I hope this can still help.

I would write a letter to the store manager and regional manager and as high up as you need to go to get this resolved. I have found that most places are concerned with customer service and will do something about the problem. I do suggest that you find someone to help you with the letter because it was a little hard to understand. Written english isn't the easiest to figure out. As to whether it was racially motivated, that I can't say, but I understand how you were trying to describe it. Somethings aren't easy to put into words. I know it's been awhile since your report but I hope this can still help.

Amen to that Aaron.I totally agree with your statement.I too am in sales,an come from a military family.I grew up in the pan handle of Fl,where there is 4 different military bases.So,I never had any issues with people not speaking english,until I moved to Miami Fl.Its very frustating to go to the grocery store an ask for diapers an the clerk doesnt understand you,Which in my opinion,is not fair to me or any other american.What really sucks,is that its like this alot of places in the united states.I just feel that if you get a job in this great land that generations of my family died for an many others,you MUST speak english,if you cant make an effort to learn the language than suffer the consequences,as would happen to me if i went to another country to live.Im not racist at all,I just have a bad taste in my mouth.I could go on an on with this.So,to the topic at hand,if the dude didnt have the common sence to bring an interpreter or ask for one,oh well.You learn from your mistakes.

I work in the service business and I have a few things to say. Yes, whatever happened to "the customer is always right"? Well, it still exists in many places. However, since our country has let so many illegal immigrants, (i emphasize ILLEGAL) into this country, many people don't speak our language.
Heres my thing. If you don't speak english, then tough luck. Sorry. until you learn the language of this country, you LOSE. I am not racist but geeze, when somebody comes into my store and expects to be helped and they can't even speak english, sorry dude, oh well. learn the language of the land buddy, then you will be treated like a customer.
NO MORE "RACE CARD", PLEASE, IT GETS OLD
apezo

Well, I had an incredibly hard time following the storyline myself. But I'm afraid I have to say that parts of it were hysterically funny because of the incorrect translations.

BUT, do let me say that Sam's Club employees could have called an interpreter as well. In fact, I believe they should have bore the responsibility for doing that. Someone who doesn't speak English very well probably hasn't been in this country very long. Therefore, this person is unlikely to be aware of the many resources available to them. And...whatever happened to "the customer is always right"...even if they don't speak English?

I have to agree .. A spanish speaker might have been a good start. the other response was right on .. If you have issues with this store take your business to another. 20 dollars or 2000 dollars .. if more people did the same they wouldnt stay in business for long ..

want to have a laugh .. checkout my sears report under a florida report

And believe also that this was not a racism issue. I tried reading your letter also and was unable to make out the least of it. You need to understand that if you can't speak english that well and have a serious issue to address, such as the computer issue, you need to ask for an interpreter. Many stores may not have spanish speaking associates, however, you may ask to speak to an interpreter. Most of the times it takes just a few seconds to connect over the phone with an interpreter and then the conversation takes place with little or no complications. So remember sir, INTERPRET!!!

I mean no disrespect, but I speak fluent spanish as well as english and sometimes when I interpret I can't even understand Puerto Rican's spanish. You need to tone it down a little, not speak as fast, and please understand that some words Puerto Rican's say are made up, which makes it hard to understand even when it's spanish to spanish.

This also goes for ALL Limited English Speakers, if you're having a hard time communicating, Ask
For An Interpreter!!!

Sir, if you need to, ask someone to translate the text so that you may understand what I wrote...COMPRENDE?

if you felt mistreated?

There are many competing stores for you to take your business to.

Also, perhaps you should spend some of that computer money on English classes. If you speak as poorly as you write I am not surprised that the salesman blew you off. Very irritating. I don't claim to be grammaticaly correct or perfect, but at least people can get through reading this message without wanting to pull their hair out.

I really think that this is a case of miscommunication (due to the customer not being able to speak clearly and concisely)and not racisim.