Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #690878

Complaint Review: scentmatchers - reed city michigan Internet

  • Submitted:
  • Updated:
  • Reported By: pissed off — Jackson New Jersey USA
  • Author Confirmed What's this?
  • Why?
  • scentmatchers 417 Fribourg Dr Internet United States of America

scentmatchers brilliant enterprises something really stinks at this fragrance company, Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

first this company says they can recreate your favorite fragrance and design the bottle with any name or design you want

they take only checks. i chased them for 2 and a half months for the fragrance i pd for. they said they were very sorry they overlooked my order. it came in a plain bottle and smelled real bad.

i chased them again to return the bottle. they said they were very sorry i didn't like the fragrance.

i returned the bottle and chased them for a refund. after many ignored emails i got an answer on may 20th. i offered them a tracking number and they said it wasnt necessary, they are very sorry they overlooked it and were putting the refund in the mail.

i chased them june, july and aug. with no answers.

my last attempt was jan. 2011 when i threatend the bbb. they said i had a lot of nerve wanting a refund after a full year.

i reminded them that they delivered the fragr. at the end of March. they only cashed the check in the beg. of jan. i also sent them all the unanswered emails proving that i was chasing them.

they wanted me to prove that they received the bottle with the tracking # i originally offered them and they turned down. They do alot of business with the post office and fully know that tracking #s are only kept for 90 days, its my accusation that they procrastinate tillthe records are not available anymore. they also said that their appology of overlooking my return was not an admission to them receiving the return and in fact they know for sure they did'nt have it.

i filed a report with the bbb. unfortunately, i didn't check therebefore my purchase. their reputation is awfull. their response to the bbb was that they begged me for the tracking number which i REFUSED to give them.

the post office jumped through hoops for me to somehow prove this return was delivered. They found the records in washington which i faxed to scentmatchers. they had to eat their words with both me and the bbb. i did get the refund over 1 year later.

just dont do business with this manufacturer cause their fragrancejust STINKS!!!

This report was posted on Ripoff Report on 02/04/2011 01:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/scentmatchers/internet/scentmatchers-brilliant-enterprises-something-really-stinks-at-this-fragrance-company-int-690878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now