Complaint Review: Scoresense - Internet Internet
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- Author Confirmed
- Scoresense Internet United States of America
- Phone: 1-800-678-5464
- Web: www.scoresense.com/
- Category: Credit Reporting Agencies
Scoresense Charged my Visa card $29.95 for a service I did not knowingly request. Internet
*UPDATE Employee: ScoreSense
*Author of original report: Scoresense has not returned my money
*UPDATE Employee: ScoreSense
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Scoresense posted on the web that they were offering free credit reports as mandated by the Federal Trade Commission. Once into the website, score sense asked for a $1.00 refundable fee for processing. Seven days later my Visa was charged $29.95. When i called customer service, scoresense refunded my $1.00 but refused to refund my $29.95. I then cancelled my Visa card in order to head off any more unauthorized charges scoresense might make on my Visa account. I have filed a dispute with my credit union. Scoresense in located in Texas but exactly where I have been unable to determine. Please contact your congress person, senators, and Senator Warren and report this bait and switch scam.
This report was posted on Ripoff Report on 03/08/2013 01:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/scoresense/internet/scoresense-charged-my-visa-card-2995-for-a-service-i-did-not-knowingly-request-intern-1025680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
ScoreSense
AUTHOR: ScoreSense - (USA)
SUBMITTED: Tuesday, March 12, 2013
Hi,
If you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns. Our agents are available during the following hours: Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
#2 Author of original report
Scoresense has not returned my money
AUTHOR: Tcb - (U.S.A.)
SUBMITTED: Monday, March 11, 2013
The following was sent to me by scoresense after I spoke with three different customer service representatives. The first rep had a thick accent and would not listen to what I said. The second Rep said he was located in Pennsylvania but had to get approval from the accounting department. The third rep who said he was in Texas argued with me. I then got the following from scoresense vis email.
Membership ID: XXXXXXXX
Dear XXXXX,
Thank you for contacting ScoreSense Customer Care. After careful review of your account, the following refund requests have been processed:
Transaction Date
Billed Amount
Refund Status
03/04/2013
$29.95
Not Approved
#1 UPDATE Employee
ScoreSense
AUTHOR: ScoreSense - (USA)
SUBMITTED: Monday, March 11, 2013
Hi,
If you would like to speak with someone directly, please contact our Customer Care team at
877-335-6823 to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
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