Sony Sona USA, Sony Corporation of America Persistent delay/refusal to refund credit for a part whose return delivery through UPS was CONFIRMED Corona, California

I called Sony again at 3:55 pm on 3/11/11 and spoke with another customer representative.  There was no update on the previous credit authorization last discussed on 2/28/11.

The customer representative ultimately issued a new credit authorization number and assigned a callback, saying that I would be called by them once the credit was approved and/or went through.  When I asked when I could expect that call, he was only able to say "next week."

He asked for my credit card information again.  I expressed my frustrations with the company and the long, drawn-out process this has been.   It has been long enough that the card originally used to make the purchase has expired. This will make the 5th time I have given them a credit card number, with the same lack of results each time.

I did ask if the fact that the original card was expired would be a problem and after checking, he said they could take a different card number.  I used the same card number as before, with the only difference being the expiration date.

This customer rep. gave me his word and his representative ID number that the situation would be resolved this time.  Before ending the call, I informed him that I had filed a report here at Ripoff
Report, which be updated for as long as required; he did not ask for the report number or a copy.

The following Monday, at about 9 am, I received a call from Sony saying that the credit had been approved and would be going through within 7-10 business days.

The refund finally appeared in my account yesterday.  This situation is now finally resolved!