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Report: #1117692

Complaint Review: Star Clothing Store (ellesoppings.com) - Select State/Province

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  • Reported By: Ebeth — Shenandoah Valley Virginia
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  • Star Clothing Store (ellesoppings.com) Select State/Province USA

Star Clothing Store (ellesoppings.com) Did not receive merchandise nor any communication in response to my emails. unknown USA

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I had a similar, if not exact, experience as many others.  I ordered a pair of shoes, paying, fortunately with Paypal. I used my Paypal credit card not cash Paypal funds. I received an order confirmation but no shipping notice.  When I checked my account on the website it said 'in progress'.  I waited a bit longer than decided to contact them.  I discovered there was neither a phone# or actual email address.  You could email them through a contact box on the website.  I did contact them, with no response.  

Finally, I called Paypal and disputed the charge.  Paypal would not let me simply cancel the order with a charge-back.  Paypal said I had to give the seller a chance to respond and that it could take 4-6 weeks for my dispute to fully resolve.  I then went back to the website and through the Contact box told them I had contacted Paypal and that I was cancelling the order and did not want the items shipped.  

I then googled Star Clothing and found the many reports against them here at Ripoff Report. I copied a link to the most recent report, which was someone who also had paid with Paypal.  I then went to my Paypal account and went into the Dispute section.  They had an option to up the Dispute to a Claim.  I chose that option and told Paypal that I still had not heard from the company and that I, in fact, had found many complaints against them as a fraud.  I pasted the link to Ripoff Report in my Claim report.  Paypal responded with an email agreeing to change the Dispute to a Claim.  One week later I received a letter from the Paypal credit card stating that they had credited back my purchase price.

Not surprisingly, I never heard from Star Clothing at all nor did I receive any merchandise.  The individual name included in the email from Paypal was Deng Qian Yi - no such name is associated with the website.  I do not know if this company is based out of the US or not.  

Of course, the big lesson is when you have a company you are not familiar with, google before you buy. I am also very glad that I used Paypal and that my credit card info was not directly available to this scam. I am sure the speedy resolution of my own case was because I included the link to the Ripoff Report claim.

 

This report was posted on Ripoff Report on 01/22/2014 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/star-clothing-store-ellesoppingscom/select-stateprovince/star-clothing-store-ellesoppingscom-did-not-receive-merchandise-nor-any-communication-1117692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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