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Report: #637655

Complaint Review: Sterling Solutions/Acai Optimum - Phoenix Arizona

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  • Reported By: Laura — Lakeville Massachusetts United States of America
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  • Sterling Solutions/Acai Optimum 7102 W. Roosevelt St, #100 Phoenix, Arizona United States of America

Sterling Solutions/Acai Optimum "Free Trial" Phoenix, Arizona

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Buyer Beware!! After messing around and searching the web one early morning, I found a link to what seemed to be a reputable article done by a news reporter on the benefits of acai berry supplement.  How stupid am I? I read through the article and bought the deceptive advertising...hook, line and "stinker."  


I thought I was ordering a "Free Trial." Once I got to the last "click" to order my "Free Trial," I realized that I authorized $99.96 plus $1.19 Lifetime Access Acaioptimum Plan. Immediately, I contacted the merchant and my credit card company to cancel the order.  Sterling Solutions/Acaioptimum's only response was that I would lose my rebate option if I cancel the order before 40 days and they proceeded to ship the order any way.  My credit card company, US Airways Mastercard, cancelled my credit card and reissued me a new one to stop the Acaioptimum from charging my account.  I returned the product to AZ address.  All to no avail.  My credit card company reversed that original action and put through the charge 3 weeks later on the new credit card number. 

After researching further, I see there are hundreds of people just like me and a previous AZAG investigation 1-2 years ago.  I have now filed a claim with the AZAG's office and I am continuing to dispute the charge with my credit card company.  Not sure if more fraudulent charges will appear or more supplements will be shipped. This is maddening. Although I thought I would be safe by cancelling this order in 3 days (pretty standard language for USA), the terms and conditions state the governing law is Sarnen, Switzerland. If this error in judgement only costs me $100, I will probably be lucky. This is a lesson to me and I hope to others. I will never order another "Free Trial" from the web. 

This report was posted on Ripoff Report on 09/04/2010 08:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sterling-solutionsacai-optimum/phoenix-arizona-85043/sterling-solutionsacai-optimum-free-trial-phoenix-arizona-637655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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