SUBWAY Subway Manager and Owners give talk to the hand treatment after manager tosses 6 year old's books in trash can. ripoff COLORADO SPRINGS Colorado

I am the husband of Charla in Colorado Springs who happens to be in Kuwait. I was notified via IM about the incident that took place regarding my daughter's books.I wasn't pleased about how the matter was handled.

It was very unprofessional of the manager to have a nonchalant attitude towards the feelings of a 6yr old who's books were thrown out.

The monetary request made for the books was not an expensive request due to the manager's lack of customer friendly service.

When you take responsibility for an action such as this, your customers will respect you and your establishment will be return customers.

Although it's not a library, but people do go places like Starbucks to read ,so in response to the comment about it not being a libray,then Starbucks should not welcome books, newspapers, laptops,and etc.in there establishment as well.

As a manager, the very least Josh should have rendered is what we call L.A.S.T; Listen, Apologize, Solve, and Thank. He was rude in his behavior, and I'm not convinced it's because of his high standard of sanitation.

Otherwise, why would he have suggested giving her the books out of the trash can??

As for the owners, they never even bothered to acknowledge the complaint.

This whole idea of "he had to throw the books out for sanitary reasons" is bogus. Otherwise, everytime a customer goes into a restaurant and leaves their jacket, or purse, or keys on the table, the employees would need to throw the items out and take no liability because,

after all, they're just being sanitary. Josh threw the books out because he thought they were abandoned, plain and simple. He was mistaken, he should have compensated. Period.

Seems like Josh threw out his professionalism right along with the books, but was only willing to pull the books out of the trash and leave the professionalism in the garbage.

Josh is to be commended for doing a good job. I'm getting tired of going into restaurants that look like crap and have garabage left over from previous customers. His job is to keep the restaurant clean. That is what he was doing, his job. It isn't his job to keep to manage your toys. Let the health dept. come in and find loose items and get written up for it. It's interesting that you mention "sanitary reasons". If I was the customer in front of you and walked out to a table and found a couple of books were sitting unattended on a table, I sure as heck wouldn't sit at that table. No telling where those books had been and who had been handling those books. I might even make a complaint about "sanitary conditions" at that restaurant. If I'm ever in CO Springs, I'll make sure I go by and eat there.