American Airlines, Synapse Group (CAP Systems) American Airlines, Synapse Group, CAP SystemsSynapse Group, CAP Systems ripoff, dishonest fraudulent billing rude Stamford Connecticut

I ordered a newspaper through American Airline's "Miles for Magazines" several months ago, and I am sorry to say that I feel that I am very displeased with the company that handles this service (Synapse Group's CAP Systems). I ordered the Financial Times (3200 miles), and waited several months without receiving a single paper, although I was charged the miles promptly.

I finally called and complained, and they told me the paper was no longer available. I then asked for a replacement with another magazine since the pamphlet clearly states that "If a title becomes unavailable, it will be replaced with one of equal or greater value." I took this to mean that the publications would be swapped out, and made sure to clarify this with the CS rep so they wouldn't take out more miles from my account even though I asked for a magazine worth 5600 miles. About a month later, I received the first issue, and also saw that 5600 more mi. had been taken out of my account (I was never refunded for the Financial Times either).

When I called and complained, they told me they "didn't mean it that way", as in they just meant that they would offer you another magazine but still charge you, which makes no sense. Why would a business tell you that you can buy something else if what you ordered is unavailable? "If a title becomes unavailable, it will be replaced with one of equal or greater value." means to me that they'll give you something of greater value for no further charges. Isn't that the way most consumers take it? (Maybe I'm wrong, please feel free to make a rebuttal about it - I'm open.)

I felt that their pamphlet is misleading, to lead people to buy with false comfort. Anyway, people should avoid AA's other services, because what its partner Synapse/CAP did is simply dishonest. Synapse is also responsible for charging people's card for magazine subs that people never ordered (happened to me). What a great comapny.

H
Sunnyside, New York
U.S.A.