Tracfone Wireless, Inc. subsidiary of American Movil S.A.B de C.V Tracfone Customer Service Costs You a Bundle Miami Florida

 I do not understand Tracfone customer sevice.  They told me I would receive a credt for my call, but I can't get the credit.  I have made numerous attemps, but only get computer geneated responses.  I had to purchase additional minutes due to the wait time and response which took 50 minutes, I am told by e-mail that my issue is very complex and told me to call them from a land line.  I cannot get a response by e-mail nor a call back on my cell phone.  I am disabled and only have e-mail and my Tracfone, which was a gift.  I find this very upsetting.  I would appreciate any help you may provide.