Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #775668

Complaint Review: U-Haul - Internet

  • Submitted:
  • Updated:
  • Reported By: Michele — St. Petersburg Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • U-Haul Internet United States of America

U-Haul U-Haul, unauthorized charges, Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I reserved a U-Haul 14" truck from their website for pick up at the Tropicana U-Haul in St. Petersburg, Florida on Friday, August 26, 2011.  I reserved the vehicle for 24 hours and picked it up at 9:30am.  I, at that time, paid $50.70 for the $19.99 rental rate, $14.00 for the "Safe Mover" insurance, and 15 miles @ .89 per mile, plus applicable taxes.
 
When I finished with the vehicle on Saturday, August 27, 2011, I put $15 in gas in the vehicle and returned it to the location at 8:30am.  I was met by "Tony", a female employee who stated that the gas gauge looked fine and that the "gauge doesn't move until it's been driven a while".  At that time, she said that there was no damage and everything looked good, so we could leave.
 
Later that day, I received notice that the St. Petersburg location was attempting to take another $40 off of my debit/credit card.  They were attempting to charge me a $19.35 gas fee, along with other charges for mileage and additional taxes.  I contacted their customer service department to make a complaint and I was told that a "promissory note" had been done by the location and that I needed to contact U-Haul's Collection Department on Monday, August 29, 2011.
 
On August 29, 2011, I contacted U-Haul's Collection Department and stated my complaint.  I was assisted by Joseph Consiglio who gave me a file #168619, a refund for the $19.35 gas charge and a $15 credit voucher for future U-Haul services.  At this time, I considered the matter closed.
 
Then, on September 6, 2011, I received noticed that U-Haul Phoenix, attempted FOUR (4) charges of $61.93, $46.45, $30.97 and $15.48.  The charges were declined and I contacted Joseph Consiglio again via email asking why four fraudulent transactions, for four obscure amounts, were attempted without my authorization?  I only received an email showing that my initial email was forwarded to a "Manny".  The forwarded email from Joseph stated, "Manny:  The caf referred to in this em had to do with fuel charges and there wasn't a conversation as to these other charges.  I didn't know where this em should go to, so you're it."
 
At this time, I have not received any response at all from U-Haul regarding these obscure charge attempts.  From what I understand, this is NOT an UNCOMMON practice with U-Haul, as there are hundreds of other customers over the internet that have had very similar problems with them overcharging or attempting to withdraw funds from bank accounts, only putting the customer in a financial hole of overcharges and overdrawn penalty fees.  When I pulled up my Rental equipment contract #23311756 from the U-Haul website, it shows that the amount paid to date (9-12-2011) is $63.28.  U-Haul has received their money (in full) and is attempting to charge more for services not rendered.

This report was posted on Ripoff Report on 09/12/2011 08:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/u-haul/internet/u-haul-u-haul-unauthorized-charges-internet-775668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now