Uniserv Corporations ripoff pool service Pompano Beach Florida

It is no surprise now that this report exists and I only wish I had researched the company before employing them. Extremely poor customer service. Extremely poor actual pool service. Would certainly not recommend them at all and am glad I have fired them from charging me for service to my pool that was clearly not done correctly if at all.

I'm the one who filed the complaint initially. Mr. Kane is correct in his copying a letter that was sent to the BBB...though I'm not sure there wasn't some editing done for the copy on this site. However, as he said, yes I was refunded the money several months after the letter was sent and after repeated calls....In all fairness, they did refund the money after I complained. I also could not recommend their services and certainly would not use them again.

Thank you UNISERV for eventually resolving this matter.

I had quite candidly forgotten I posted this, and should have removed it...oh, about 4 months ago.

thanks

This matter was resolved months ago. The person making the complaint also complained to the BBB. A copy of our response is as follows:

"September 6, 2005

Better Business Bureau
2924 N. Australian Ave.
W. Palm Beach, FL 33407
Re: #33004002 William Santner

Dear Ms. Lucas,
We regret any misunderstanding between Mr. Santner and our company. At this time, we have taken the following steps to rectify the situation:
Mr. Santner's account has been credited all monies paid ($65.00)
A full refund check was sent to Mr. Santner.
I contacted Mr. Santner to let him know that a full refund on his account were on the way. He agreed upon the amount and awaits the receipt of that refund.

While we deny any wrongdoing in this situation, and we did perform some work for Mr. Santner, we acknowledge that reasonable people will often disagree about services performed. In this case, as an honest, licensed service-provider, we will gladly refund all funds remitted to us by Mr. Santner.

Finally, please excuse our response time to this complaint. The hurricane, while minor in Florida compared to some areas, caused substantial problems to pools, especially in south Broward and Dade counties. All our personnel have been focused on the needs of those customers affected.

If you have any questions or problems, please do not hesitate to contact me. I also expect you will receive a withdrawal of Mr. Santner's complaint soon after the receipt of his refund.
Very truly yours,

Alan Kane
Human Resources Manager"


Ripoffreport, as you can see, we take these matters seriously. Please remove us from display on your site. I also would like to know how we remained on your site for so many months after resolution of this problem. You mention that your site is for the people, but we are also 'the people', and now we have suffered because of this. You seem to have a sincere and worthwhile site that pursues justice and "revenge" for wrongful behavior. Who then, should we pursue for business we may have lost and for the unfair besmirching of our name?

It's easier to record and trumpet a complaint, than to diligently follow through on a case's resolution. I await your response.

Respectfully, Alan Kane