United Parcel Service (UPS) Insurance claims rip-off, not paid for what ever reason they can think up

UPS policies on "insurance" vs. "declared value" are absurd. Why on earth would I pay 2 dollars on every hundred if it was not insurance? When a customer sets a declared value it does not cost UPS anything because it obviously is not going to pay should a package be mishandled, damaged or lost. So please answer this question; WHY are customers paying two dollars for every hundred? Furthermore, It is my experience (and many others according to many complaints on various comment sections or blogs) that when you ask any employee or individual store personnel to tell you about adding on more "INSURANCE" they will not correct your terminology and will most often use the word "INSURANCE" themselves. I'm not buying what you are selling,, reeks of big business scam to me ,,,, just sayin

I shipped a package from the UPS Van Nuys office, It was an Ebay return that I paid $2000.00 for. I insured the package for $2000.00 and requested signature delivery. Their employee Tony Harrison assured me my package had sig. del. and proceeded to charge me $12.66 for the shipping and an additional $18.00 for service options. I watched as Tony put two sig. del stickers on my package.

Six days later, I get an email notice saying my package was delivered and left WITHOUT a signature. The ebay seller I sent the package to says they did not receive the package. Now I start my claim.

Tony Harrison has admitted to loss prevention managers that I DID ASK FOR SIG. Del. but he did not charge me the extra .75 cents for it. For what reason I don't know..I think he was just lazy.

UPS's is self insured by Crawford and they did not care to hear the facts, they only wanted a police report from the receiver which they wont get ( they hate me for sending the item back) I did the next best thing, I got a police report from my end from the LAPD. Crawford would not accept it.

Loss prevention next said my original visa receipt for item was not good enough and need a Cert. of Appraisal, which I got for $2000 to $2200. They then denied that and said without a police report from the receiver they are going to deny my claim. Visa has denied my claim because I cant prove package was delivered. Help..

UPS's insurance is one big scam..avoid..

I myself have a complaint about this company, even though I work for it -- you're right when saying they won't pay their claims. Go to your state's attorney general, and also, since passports, which are gov't legal documents, are lost/stolen when handed over to UPS, you may need to go to the US Attorney General -- since there are so many complaints and problems, the only way this company pays attention is when there's a class-action lawsuit, AND more importantly, when the US Gov't snoops around in its business. UPS has a form devoted to snooping on US Customs officials, when they visit any UPS facility. I used to work for Emery/Menlo, which UPS bought out, when Emery tanked like the Titanic, financially. I want people to start taking action against big corporations -- unfortunately, I work here because I haven't found a good job somewhere else, and now the recession is hitting -- I may not be able to leave because it is hard to find a very good job somewhere else, when starting over. I've been here six years in freight, and people are often told by American companies, "It will get better!" It doesn't, and that often includes any mid to large American company -- we all need to stop believing lies American companies tell us [oh, we'll shape up, just take off the huge fine!]. Everyone, stop complaining and start banding together -- that is when companies and the gov't start taking notice...! Especially when it deals with legal documents [passports], and with money. Thank you.

Been getting the "run-a-round" long enough and it is time to take action:


Although this reports is for Crawford and Company , it involves 2 other companies as Crawford is the middle man on this FRAUD. Look for my reports on the other two soon.

This complaint is a bit complicated as there are three individual companies in on this FRAUD so i will need to explain a bit so you can understand how the sceme works.

I live in a small town , so small that to ship a package via UPS (master of this fraud) , you have to go to our local KROGERS (immediatley washes their hands from liability) When SHIPPING INSURANCE is purchased for a package shipped UPS through my local KROGERS , Middle-Man CRAWFORD AND COMPANY is thrown into the middle as the "CLAIMS REPRESENTATIVE" to "White-Wash" UPS involvement i think.

Ok now for the purpose of this report. I shipped a heavy package via UPS and PAID $$$ for the insurance. (From this point on i am using USPS no matter HOW HEAVY the package or COST is and suggest you do the same to PROTECT YOU from this Fraud.

The package gets DROPPED by Kroger OR UPS employee and i go to file a claim for the insurance i PURCHASED. Crawford and Company sends KROGERS a BS letter saying basically "insufficient packaging" is why i am SOL. I ship 100's of packages on e-bay and have been selling there since the first year of the Clinton Administration and i know how to ship items , although that is not the point of this FRAUD. This sceme is an ingenuous plan designed to RIP-OFF the consumer off that MUST be EXPOSED to everybody.

Having 3 different companies involved in one transaction is an DECEPTIVE ILLUSION that makes it apparent that it is easy for each company involved in the scheme to wash their hands from LEGAL obligations , but in reality i think all THREE are LIABLE in the following order : UPS---CRAWFORD AND COMPANY---KROGERS.

The master-minded fraud goes like this : You go to ship a package insured , NO ONE inspects the package to CHECK packaging (which Crawford will say in denial letter why denied IF YOU HAVE TO FILE A CLAIM) .They (UPS) ACCEPTS insurance money from you (FRAUDULENT) for protection against damage all the while knowing that if it gets damaged their "Partners at Crawford" will put an end to your quest for restitution. After all , what is a SMALL POOR CONSUMER in relation to THREE HUGE CORPORATIONS.

Before posting this or any of the other reports , I did send an e-mail to Corporates at KROGERS and Corperates at UPS to try to resolve this issue before going to this extreme and i want you to know the responses i got to give you an idea of how far they will go to make a used-to-be-middle-classed person FIGHT just to get what should have been issued immediatley. I am including parts of the e-mails here to help show my point,

First my e-mail to UPS Corporate:

TrackingNumber:1ZXXXXXXXXXXXXXXXX
ClaimNumber:XXXXXXXX
AccountNumber:XXXXXX
Comments: I am sending this e-mail to UPS corporate offices to make certain your company is certain you are not going to pay on this claim before i begin to look for legal assistance for restitution.

Insurance was purchased , no one looked inside the box OR told me UPS requirements before shipping the item and that is fraudulent.

My package was packaged well and packaged in cotton and would have arrived in perfect order if your company had not dropped it.


I had to refund my customer the $200 plus shipping that he had paid for the item and have been waiting patiently to get this matter resolved.

XXXX XXXX
XXX-XXX-XXXX
XXXXXX@XXX.net
Jan 9th 2008


Now , for their reply the next day:

Dear XXXX,

Thank you for your e-mail. Our system does indicate that there is a claim for this shipment. Unfortunately, the information is only provided to the shipper. UPS finalizes all claims with the shipper, and I am unable to provide claim information to a receiver or third party. For further information about this claim, please contact the person or company who shipped your package for final resolution. If this shipment was sent on your behalf through an Authorized Shipping Outlet, this retail location is considered the shipper.

I apologize for the difficulties you are experiencing with this shipment .

Please contact us if you need any additional assistance.

Moi Gala
UPS Customer Service

OK , i guess i am the third-party they are referring to and KROGERS is the Shipper , or is it UPS. They are basically telling me i have to settle it where i shipped it at and Corporate is not going to even respond on this matter. Take note of the Reps name my guess is that this a standard reply from the Philipines and not even from this country. Anyway , this got me nowhere as i already know i cannot get HONEST HELP from where i shipped it at. Next i e-mailed KROGERS Corporate:



CUSTOMER COMMENTS:
Up until now i have been a very LOYAL KROGER CUSTOMER (not sure account number
, but type in XXXXXXXXXX phone number and see how i loyal i have been).I have REFUSED to do business with Walmart even if i had to pay higher costs.

I am sending this e-mail in just to let someone there know i am now DESTROYING my Kroger cards and Will Not Be Shopping there Anymore!

I want someone here to know WHY i will no longer be buying from your company. Your UPS SHIPPING HERE IS SAD and has decided to RIP me off on a package your people dropped that i PAID INSURANCE on when i shipped it. I sold the item on e-bay , customer got it damaged , returned it to krogers here (Krogers DID NOT let me know) , My customer reverses charges and causes MY bank ACCOUNT TO GO NEGATIVE , I go to file a claim with your company , AND GET THE SHAFT! I had to stop e-bays fees this month because i did not have funds to pay it after this MESS your company has CREATED that should have NOT HAPPENED in the first place. I can't even sell anymore on e-bay until i can pay them.

Now , i have to contact the INSURANCE COMMISIONER , inform the BETTER BUSINESS
BUREAU ,RIP-OFF REPORTS.COM , send this e-mail to Corperate , and begin saving money to obtain an attorney just to JUST TO GET THE JUSTICE i should have gotten in the first place with your company AND UPS.

I will tell you this , not only will i never again shop at a Krogers , I will NEVER ship another package via a UPS that is affiliated with Krogers again , no matter HOW heavy the package. Around here that means USPS for all
packages.

As for shopping around here , i guess WALMART will have to do for us.

Your ex-loyal customers
XXXX XXXX

Now the reply i got the next day:

From:

Date: 2008/01/09 Wed PM 02:13:19 CST
To:
Subject: Kroger Comment XX6XX

Dear XXX:

Thank you for contacting the Kroger Co. I apologize for the problem you experienced with the UPS service from your local Kroger. I can understand your concern about the damage to your
shipment and the fees you experienced.

I am forwarding your comments to the division office for follow up. Someone from that office will be contacting you shortly.

If you have any further concerns please feel free to contact us.

Sincerely,
XXX MXXX
Consumer Affairs
Reference: XXXXX

Great i thought , now i would get some help on this problem , only to get a phone call today from my local KROGERS telling me pretty much that they could care less if i shopped there anymore and they would refund shipping cost but not the cost lost for the item was nice to do on their part , but is not satisfactory to me.

Now i am waiting a response from the Attorney General and am looking for a CONSUMER PROTECTION LAWYER that can help me get the restitution i am owed AND to fight to get this FRAUD by these three companies STOPPED before they do it to another poor soul. If anyone reads this that can help me , please let me know here and i will check back as often as i can.

Thank-you very much for your time

I intend to take UPS and those crooks Crawford to court. I would be interested in joining any class action suite filed against them.

Like everyone else UPS accepted my money and now claims the items are improperly packaged.

If you are part of a class action suite against UPS or Crawford please conact me at csavo66@hotmail.com. It is imperitive we stop this corporate fraud.

Looking For Justice



---------------



To: United Parcel Service



I'm writing with a complaint about your company's insurance. I hope bringing this to your attention will result in some action. This problem has made me extremely angry.



Here's my story:

Subject: UPS CLAIMS DENIAL-SEEKING OTHERS FOR CLASS ACTION LAWSUIT

Date: 11/14/02 8:11 PM Pacific Standard Time

From: ABernstei





I HAD A VASE SHIPPED TO ME FROM MIAMI TO LOS ANGELES VIA UPS 2ND DAY SERVICE LAST MONTH,IT WAS INSURED FOR $10,000.IT WAS PACKED PROFESSIONALLY, AND UPS DROPPED IT AND IT'S NOW COMPLETELY SHATTERED AND WORTHLESS.SEVERAL UPS ACCOUNT EXECS CAME TO MY OFFICE TO INSPECT THE PACKAGE OVER THE PAST MONTH AND ALL HAVE DOCUMENTED THE VASE WAS PACKED CORRECTLY TO UPS SHIPPER

GUIDELINES.



UPS CLAIMS DEPT ADVISED ME THAT MY CLAIM WAS IN GOOD ORDER AND WAS BEING PROCESSED.THEN , THE NEXT DAY MY CLAIM WAS SENT TO THEIR SECURITY DEPT FOR EVALUATION .FOR OVER 1 MONTH NOW, I HAVE BEEN IN DAILY CONTACT WITH THE PRESIDENT;S OFFICE AT UPS, AND NUMEROUS CORPORATE LIASONS AT UPS, ALL WHO CLAIM TO BE ABLE TO HELP ME, TO NO AVAIL.



ONE OF THE ACCOUNT EXECS THAT CAME ,TOOK DIGITAL PHOTOS AND THESE PHOTOS DEPICT THE PACKAGE INCORRECTLY SHOWING A SINGLE BOX.THOUGH ALL THE UPS REPS WHO HAVE ACTUALLY SEEN THE PACKAGE DOCUMENTED IT CORRECTLY AS BEING DOUBLE BOXED.UPS'S INSURANCE DIVISION CONTACTED ME, INTERROGATED ME AND DENIED MY CLAIM STATING THE PHOTOS MUST BE ACCURATE, AND DENIED THE VAILIDITY OF ALL THEIR SENIOR ACCOUNT EXECUTIVES WHO CAME TO MY OFFICE AND PHYSICALLY SAW THE

PACKAGE.



I HAVE SINCE LEARNED THAT THERE ARE HUNDREDS OF PEOPLE THAT HAVE BEED DEFRAUDED BY UPS BY BUYING THEIR PACKAGE INSURANCE, AND THEN NOT BEING PAID WHEN THERE IS A LEGITIMATE CLAIM.I CONTACTED THE FEDERAL TRADE COMMISSION TODAY AND THEY INFORMED ME THERE IS NO GOVERNING BODY THAT REGUALTES UPS, NOR FEDEX. I HAVE , WITH THIER INSTRUCTION , CONTACTED THE INSURANCE COMMISSIONER'S OFFICE FOR THE STATE OF GEORGIA AND LEARNED THAT UPS 'S WHOLLY OWNED INSURANCE COMPANIES ( GLENLAKE INSURANCE CO., AND CRAWFORD INSURANCE CO)ARE NOT LCENSED IN THE STATE OF GEORGIA TO SELL INSURANCE, EVEN THROUGH UPS.



IT'S MY BELIEF, AFTER SEEING PAGES OF DOCUMENTATION, AND AFTER SPEAKING WITH THESE US OFFICIALS, THAT UPS HAS DEFRAUDED POSSIBLY MILLIONS OF DOLLARS TOP CONSUMERS THROUGH ITS INSURANCE DIVISION, BY DENYING LEGITIMATE CLAIMS.I HAVE FOUND WEBSITES DEVOTED TO THIS SAME CAUSE BY OTHER ANGRY CONSUMERS THAT HAVE HAD LOSSES ALSO FROM UPS WITHOUT SATISFACTION.



I ASK ANY AND ALL IDIVIDUALS AND COMPANIES THAT HAVE OR HAVE HAD LEGITIMATE INSURANCE CLAIMS DENIED BY UPS OVER THE PAST 5 YEARS TO PLEASE FILE A RIP-OFF REPORT. I AM SEEKING TO FORM A CLASS ACTION LAWSUIT , AND SUE UPS FOR SIGNIFICANT DAMAGES, AND TO PUBLICALLY EXPOSE THEIR FRAUDULENT PRACTICES.



THANK YOU VERY MUCH ,AND PLEASE ONLY LEGITIMATE , DOCUMENTABLE

CLAIMS DENIALS TESTIMONIALS PLEASE.



Here's how you can help: 1) get compensated for my loss

2)help consumers nationwide by exposing UPS in the media on TV, and documenting it with specific cases (Thats why I'm asking for only legitimate, documentable losses )

3)In tandem with the media effort, I will lead a class action lawsuit against them that will result in a national scale payout to those with losses also and through the national media and superior court, thereby expose UPS, which will be very costly for them not only in reputation, but in substantive loss of revenue from their insurance divisions.



I am seeking strong individual support, no money, but help in locating via the internet or other means, names of individuals that have been wrongfully denied legitimate claims.



Any help would be appreciated.I'd like to begin the media initiative by January 1.

I am a senior marketing exceutive in a large well known company, and I am experienced with the media and litigation, and I'm so d**n mad, I will not let them get away with this.



Best Regards,



Andrea B

Subject: Re: Layette WW

Date: 10/30/01 2:39 PM Pacific Standard Time

From: FayetteWW



SUbject: Fayette WW

Date: 10/30/01 12:40 PM Pacific Standard Time

From: PabloThndr



I was starting to feel sorry for the guy until he rambled on for paragraph after paragraph. The museum didn't use good shipping practice and he wants UPS to pay for their mistake. Long winded. Where is the mystical moderator to bannish him from our presence. I wonder whether there is a moderator or Deb trying to flex some made up muscle.



For openers Pablo Thndr. I am here on my own I was not asked to come here, I have not been invited to be here. You are people with a

to many sensitivity problems. You sold out to a corporation that apparently pays good wages, as long as you say Yes Sir, What else do you want me to do for you Sir, Can I go home now Sir, I would be glad to stay with the job longer Sir, Just ask me Sir. But I came uninvited on an email suggestion, because I wanted to see how the loyal corporation people would react to a serious problem of a fellow citizen of this great country. I found out. The UPS

people are so strange the way they do business. go ahead and feel sorry for me. I lost over $50,000 00 worth of fine Art work because of the careless handling of my Art Work by the careless hands people of the United Parcel Service Company of America.****UPS****Take a look-----



automotiveart.bizland.com/bodyshop.htm



Have you ever lost this kind of money PabloThndr? If not how can you be so rude to me a guest in your house? It is people like you that make me sick and make it possible for the corporations of America to survive on the backs of good american citizens like myself W W (Bill) Fayette and maybe you, I know nothing about you and your problems. Have you ever ben asked to visit James P. Kelley's office in Atlanta Georgia? His hour for dinner and a chat,

Have you ever written to Lois Bry head of customer service in Atlanta Georgia, and have her ignore you day after day month after month?Well have you? I suppose not, but if you ever do get a screwing from a corporation like I have. You will understand where I am coming from.



So now your going to banish me, is that it. " SO WHAT" I have no problem with that. I will get my word in somewhere on some other site and I will run into people just like you, wanting to be heard, but still afraid of the corporation that they work for. Selling out to the James P. Kelley's and the others of there ilk (kind) , that are so greedy for money, they will do anything to get it.



If I sound mad, it is because I am mad. I do most of my complaining on this site.



http://kudos.traveldesk.com/f/United_Parcel_Service_Co



But just today I was insulted by LLacey1001 Without no thought whatsoever of what he or she was doing,he or she decided that I was a person she could call sick. Take a look,it is all there for you to see. She jumped to a conclusion after she had read what someone else had put in writing and signed my name to. I have since tried to show her or him how wrong she or he was, but par for the course with UPS people she apparently does not have the courage to apologies to me. In the last three years I have seen this over and over, It must be the training that the UPS people get. What else could it be?



Enough for now I will be back. if allowed by the man of wisdom that runs this show on this forum.



http://hometown.aol.com/fayetteww/myhomepage/personal.html



W W (Bil) Fayette

1376 West Axton Road

Ferndale WA 98249



Talk to me 380-384-0297