UPS Did not bring the shipping label when choosed that option,and refused to reschedule or pay back the amount. Atlanta ,Georgia

Hi,
On April 18 the 2014 I have scheduled a pick up via UPS.COM website and the service not rendered citing not having a package label
In section 1 SHIPPING LABEL QUESTION (out of 5) it clearly says i can choose either between having a slip or not having a slip. I choose the option of driver bringing  the shipping documents as mentioned in their web site.
I have paied 63.88 dollars for a 2nd day air service. The driver refused to pick the package saying you should have a shipping label. But in this option (as a guest sign in) you cannot print a label. When contacted the customer service via phone. They just apologizing and said you lost your money and have to pay again inorder to get the service.They cannot reschedule either.
I am requesting a reschedule or refund for the same.
Appreciating a speedy redressal.

Thanks