Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1104016

Complaint Review: Value Point Distribution - Mill Valley California

  • Submitted:
  • Updated:
  • Reported By: PCoose — Sharpsville Indiana
  • Author Not Confirmed What's this?
  • Why?
  • Value Point Distribution 775 E Blithedale # 529 Mill Valley, California USA

Value Point Distribution 775 E. Blithedale #529Mill Valley, CA 94941 Albert, Crystal and Steve are the 3 people you deal with. AVOID THIS COMPANY !!! LIARS and FRAUDS Mill Valley California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

We had a chimney fire and ordered a Lennox wood burning stove from Value Point to replace the one we had. They told us 3 to 4 weeks delivery and that was August 12, 2013. 

When we didn't receive the stove it held up our contractors doing our restoration work so we started calling as to the whereabouts of this stove, door, blower and a variable speed switch. The customer representative, Albert continued to lie and side step us until finally the stove and blower arrived 8 weeks after we ordered it.

The work crew installed the stove and we opted to wire the vsc up ourselves upon arrival, but...it never came, so they finally after requesting a supervisor, Steve, gave us a refund for $71 leaving us to find that part elsewhere. This was Oct. 28, 2013.

Still being lied to about the stove door and unable to use the stove or blower we are waiting for we find a blower and my husband fixes that but still no door. We continue to call and call and call but are told the case has been handed to a lady named Crystal. One phone call to her and that's it...Since then we have called and emailed and have been hung up on, disregarded, disconnected on purpose, and still have no door which was said would be here Nov. 28, 2013..

Yesterday, I reported this company to the BBB and called and left Albert and Crystal a message. I then emailed Steve the same information and finally got a response from Steve saying he would look for our door and get back to me. In the meantime, I called Discover and opened an investigation and got full credit back for the price of the door and am done with this company...Avoid them at all cost..They lie and take your money and do not deliver the merchandise as promised or at all in my case.

This report was posted on Ripoff Report on 12/03/2013 12:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/value-point-distribution/mill-valley-california-94941/value-point-distribution-775-e-blithedale-529mill-valley-ca-94941-albert-crystal-an-1104016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now