Complaint Review: ValueFind - Internet
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- Author Not Confirmed
- ValueFind Internet USA
- Phone: 800-680-8242
- Web: http://valuefind.us
- Category: Audio & Electronic Retail Stores
ValueFind TRA Innovations Cancelled my order after 10 days and after more than doubling the price Southfield Michigan
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On 5/5/14 I ordered a 4 port USB to serial adapter, SIIG part number JU-HS4011-S2 for $28.99. The checkout page has a "Shipping Insurance" option labeled "Yes - Protect Me from lost carrier packages" that I selected for an extra $1. Shipping itself was $11.58, for a total of $41.57. For some reason I was billed a total of $44.48.
The website stated "Availability: In Stock and Ready to Ship!" and I recieved an email the same day stating "Your order has finished processing and is ready for shipment. Delivery will be made in 3-7 business days. A tracking # will be posted to your PayPal.com transaction page (and e-mailed to you) usually within 72 hours." There is also a page on their website that is supposed to show the trackingnumber for an order.
On 5/12/14, with no tracking number showing anywhere, I used the Contact Us form on their website to request a tracking number. I received a reply on 5/15/14 stating "It looks like your package was damaged in transit. As such, it cannot be reshipped to you. Therefore, I have authorized accounting to issue you a FULL refund." I did receive a full refund.
The product is still listed on their website as "In Stock and Ready to Ship!", but is now $61.99.
This report was posted on Ripoff Report on 05/15/2014 11:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/valuefind/internet/valuefind-tra-innovations-cancelled-my-order-after-10-days-and-after-more-than-doubling-t-1146974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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