Westlake Financial Poor service from Westlake Internet

 

My husband assumed a car loan with Westlake Financial in 2007. There have been a few issues that have transpired but not major enough to bring to your attention until now. I have three major concerns that have arisen recently and need them to be addressed and resolved.

 

First off, there has been a question about why we are financing an insurance policy we do not currently have with Westlake. A year ago I spoke with a representative who advised me that a signed contract was on file and when I asked for a copy I was informed that we should have one of our own. We were also told by a Westlake representative that an invoice of the insurance payments will be sent. This was over a year ago and no documents ever appeared. I am leading to believe that no one should finance insurance over the life of a car loan thus we are making payments close to one hundred dollars more than our contracted loan amount. This is an issue I would have to bring up in civil court if a resolution cannot be made.  

 

Second, I have had several conversations with Westlake in the last two months regarding catching up on our loan. In the last conversation which was a week a half ago, a female representative advised me there were no notes on me making a payment on October 16^th. I had specifically told a male representative in a conversation in mid September, I would be able to make a payment then and he said it would be notated so I would not have problems in October, which I did anyway. I am concerned that calls are not being documented or callers are not reading all of the notes or perhaps notes not be documented in your system. I am looking into Westlake practices being reviewed to assure representatives are doing their job properly.

 

Please also note I have spoken to rude collectors who have degraded and discriminated against me in conversation. One gentleman said it was because of people like me that the economy is the way it is. When I try to get the man to understand my situation all he said was get off your butt and go get a job. Stop taking your medication you do not need it was stated to me when I advised the representative of my mental health conditions. Many people are taking their lives over their struggles with their finances and this is the type of person Westlake has representing the company.

 

Third and most important, the truck has been damaged by the negligence of the recovery company that Westlake hired to come pick up the vehicle in late July. When I mean damaged, a costly repair with the transmission. We have evidence of the repossession man sneaking to our property in the early morning and sabotaging the vehicle so it would not move. In the morning when I try to get to work to make the money to pay our bills, the gear shift moved but the truck did not. While my husband was under the truck, it began to move and almost ran him over. My shoe was torn and he had to literally maneuver himself under the truck so the wheels would not crush him. The brilliant towman decided to unhook the transmission cable and broke off a piece in the process. I have pictures to prove injuries. Also the truck ran into ours and our neighbors fence as it proceeded to free fall backwards. I have pictures of the damage and my neighbor wanted to file a complaint. My other vehicle was partially parked behind the truck when the tow man proceeded to pull the truck off of our property while we were standing there yelling at him to drop the vehicle. Thus causing scraps and damage to my Ford Taurus and the Ford Expedition. My bumper was ripped and my driver side mirror was ripped off. His ruthless and negligence has been costly to my family and this is the type of people Westlake want to represent them. I have pictures of that damage as well. A police report is on file on the actions that the tow man took that day. I want to take up the issue with the tow company but Westlake does not give exact information on who the tow company was so therefore I am having to involve Westlake in the case of negligence on both parts. I know there are underlying laws that the tow company should not have acted so aggressively. They are supposed to peacefully resolve the issue, not tear everything up in the process.

 

There has never been a major problem with the vehicle and we fixed and maintained everything we are responsible for but we are not liable for the transmission repair that is needed. The vehicle would be no value to your company nor us unless this repair is performed. I have been hoping an answer would come so that the truck could be back in proper running condition but all I get is the runaround from Westlake unless it is about paying money.

 

Please know that I have physical limitations to walking distances due to a hip injury so this whole situation has been an inconvenience to me. Also my daughter and son have respiratory and asthma issues and due to this reckless act, they have to walk to school in forty degree temperature. Should something happen to me and/or my children, I only feel that Westlake and contractors of Westlake would be responsible for our illnesses. I do not have money for repairs nor will I pay for repairs done by someone elses negative actions. I will go to the commission who oversees your company, the better business bureau and court if need be. I just want justice and fairness served.