Westlake Financial Westlake financial total lack of proffesionalism and respect Los Angeles, California

A week went by and we heard nothing from them so I called and the rep who picked up said that there was no such thing as a refinance process on the account, and that in order to get help we should show we cared. She said I had to make another payment and then we could refinance. I hung up and then called again this time a gentleman by the name of Alfredo answered. He told me the same thing and promised me that by yesterday Wednesday 12-30 I would have an answer. Today is Thursday I called and someone by the name Rudy picked up. He said there is no such thing as a refinance process in the records. I asked to be transfered to Alfredo in extension 3025 and I was transfered  but it wasn't Alfredo but I explained the situation anyway. they said "hold please" then someone else picked up and said "what's your account number?" I said I already was talking to another rep and needed to talk to Alfredo. He said "for what" I explained and then he hung up on me. I called again this time the first rep transfered me AGAIN the second rep was Oscar who told me that all the other reps were doing was making sure I paid. However they didn't start any process. He said the process is called a rewrite and even now they can promise we will be approved. He said that there were some steps to the process and so far I have not made any progress. So here we are I already spent over 1300 in this vehicle and the truth is we may loose it. Westlake financial are A** HOLES!!!!