Westlake Financial NSF Fees Los Angeles, California

I have been dealing with these people for 5 months now trying to set up an automatic payment from my checking account, so far they are 0 for 5, there service dept sucks and it takes an act of God to talk to a supervisor. It started out by me being charged  $5 everytime I made a payment using debit card so I decided to use ACH singed up online and as far as I knew it was all set. 

I checked my account when payment was due for three days after and still nothing so I called them They said it was rejected due to NSF which I thought to be very strange seeing how I have overdraft protection on account, so I had her  read the numbers back to me they were missing the account numbers in the middle of my account, seeing how payment was late I again paid with my debit card and got charged $5 convenience fee!!!

Then I get my statement and they charged a $25 NSF fee !!!! Another round of phone calls and it was supposed to be all set again but wait for it........ Wrong it was still screwed up and again a $25 fee.  How hard can it be for a Financial Institution to set up an automatic payment I pay all my bills online and never had this problem or been charged a $5 'convienance fee"