Widget Love / Living Social Livingsocial Deal - 24 piece makeup brush set Rip Off / Scam. I bought the voucher like many others from Living Social it's been over 7 weeks Internet

Dear Valued Customer,

We are sorry for the delay of your order and most importantly for the lack of communication.
Our customer service department relies heavily on the ticketing system by contacting us through our website, emails are not used for customer communication.

During your promotion we did experience some technical/ host related issues, which were part of Godaddy and not our fault... Needless to say we are no longer with Godaddy.  That issue caused us a disruption of emails, thereby escalating the volume of phone calls to our 800#.  As a result, we have since hired 12 new customer service reps (and growing), have caught up to 100% of our outstanding tickets and new inquiries are replied within 1-2 business days. 

For a few customers that have expressed any issues or delayed deliveries, we automatically reshipped based on having a "lost in transit" status -Unfortunately with USPS this does happen.  Our average delivery takes around 2 weeks and we ship out over 100,000 parcels monthly with a 98%+ satisfaction rate.  We stand behind our products, have a generous return policy, replace any damaged or defective products at our expense and never ask you to pay for the extra shipping.

Since the repairs and major upgrades to our website and system, we proudly respond to 100% of tickets within 1-2 business days maximum (and improving on that!).  We are continually adding staff and developing services like our, customer service ticketing or online tracking system, to make the customer's experience an enjoyable one. 

Thank you for your understanding and we are happy to answer any other questions you may have.  We are sincerely committed to your satisfaction and your feedback is an essential part of our development.

Management,
Widget Love

Yes I have left vmails and sent emails to your company. But because they didn't respond I went to living social trying to get sone help. After aprox 7-8 weeks after placing my order and after living social asked me contact your company one more time I did. Then I finally got a response with a tracking no. And today I picked up my package from post office. My thought is that I understand you may be behind on orders but if you had just communicated with me saying so I wouldn't have thought that I have been ripped off. Living socials generic response didn't help this situation. Again finally igot my order. I will not be doing business with living social for a while at least.

Hi there,

Did you submit a ticket with Widget Love? Can you please provide your order number so your tracking can be provided?

Thanks