Complaint Review: Windstream - Internet
- Windstream Internet United States of America
- Phone: 8662403934
- Web: www.windstream.com
- Category: Internet
Windstream Bills for One service and Provides Another Then Refuses To Correct Issue To Satisfaction Internet
*Consumer Suggestion: File a lawsuite
For roughly 7 months I have been paying for 12MB internet service through Windstream. They have openly admitted that the failure of equipment has caused them to not be able to produce speeds anywhere near the speed I am paying for. They continue to send me bills. I pay $148 for service and it has been out 7 months...that is over $1,000. They gave me a credit of $280. Sales says they can't help, customer service can't help, technical support can't help and billing says they have done all they can do. Isn't it illegal to sell you one thing and provide another? IT is still broken and they are still billing me. Buyer beware.
This report was posted on Ripoff Report on 11/28/2012 08:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/windstream/internet/windstream-bills-for-one-service-and-provides-another-then-refuses-to-correct-issue-to-sa-974908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
File a lawsuite
AUTHOR: ISPwatchdog.org - (United States of America)
SUBMITTED: Thursday, January 10, 2013
I just had Windstream installed and am regretting it already. I had them
for about 9 months and went through all kinds of problems. They
garunteed that their service was much improved over the last year but
I'm only getting 1/3 of my alloted speed and even less of the upload
rate. With a DSL connection you are supposed to get garunteed rates
that don't vary with traffic and use by other broadband users.
I
am a IT (computer/network tech) technician and when I call their tech
support they give me total BS answers and tell me that it is some
problem that is absolutely impossible or could have nothing to do with
the issue. They either hire totally unqualified tech's or they are
running a scam, getting as many customers to pay and then providing
shoddy service and not giving assistance when needed.
I have
started a website that is going to focus on consumer advocacy for ISP
users because if you don't speak tech talk, they will just talk rings
around you and leave you scratching your head. They can't do that with
me nearly as easily so that I why I am offering my site as a way to
collect compaints and issues with their service. Look to my username
for the domain of my site. Please excuse the look of the site as I am a
tech, not a web designer so it is under construction.
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