• Report: #564011

Complaint Review: taxbrain.com

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  • Submitted: Wednesday, February 03, 2010
  • Posted: Wednesday, February 03, 2010
  • Reported By: Toni — Anaheim California U.S.A.
taxbrain.com
Internet United States of America

taxbrain.com Tax Brain sent apology because the media has the story, Internet


1Author 0Consumer 0Employee/Owner

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Tax Brain sent me an email apology yesterday and I was curious as to why they are apologizing now. Since last Friday they have been rude, dismissive and curt when I contacted their customer service line and chat customer service line.

Then I went to the internet today for an update as to when I would recieve my refund and found a story by Tara Morgan, a reporter for NBC12 in Richmond, VA. The cowardly Craig Petz sent the email apology because the media has the story and the greedy pigs are trying to put a happy face on the situation. It's called damage control but TaxBrain is a day late a many dollars short.

They should have apologized the problem and explained when they knew there was a problem. They admit to knowing there was a problem Janurary 15!

This report was posted on Ripoff Report on 2/3/2010 12:06:52 PM and is a permanent record located here: http://www.ripoffreport.com/income-tax-service/taxbrain-com/taxbrain-com-tax-brain-sent-a-332b3.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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