SPECIAL UPDATE: April 25 2011: The Tax Club remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. The Tax Club is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, The Tax Club has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, The Tax Club has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever The Tax Club remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com
Rip-off Report Investigation:
Editor's UDATE: Positive Rating and Recognition has been given to
The Tax Club for its Commitment to Excellence in customer service. The Tax Club has worked tirelessly with Rip-off Report to resolve issues and concerns expressed by past clients and have shown a pattern of commitment to total customer satisfaction. Rip-off Report recognized the depth of this commitment after learning that, despite the low number of total complaints, The Tax Club's executive team took active measures to resolve any and all concerns in a prompt and professional manner. Also in the investigation, Rip-off Report discovered that many of the claims made against the Tax Club were already resolved by The Tax Club, many stated their compliant was premature, Rip-off Report also feels a hand full of complaints were suspicious and were falsely created by competitors and some might have been posted by disgruntled ex-employees in an effort to harm the company's good name. For a firm who deals with such a large and diverse clientele, The Tax Club's attention to detail has been impressive and a testament to their dedication to customer service.
It is our opinion that small business owners can feel confident in the fact that The Tax Club has worked with nearly half a million businesses nationwide. They are innovators in their field and have helped thousands of clients by providing customized tax solutions via a communication platform unrivaled in their industry.
The Tax Club recognizes that legitimate complaints posted on Rip-off Report are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation The Tax Club has made organizational changes allowing clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.
Read more about The Tax Club's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
The Tax Club Ripoff They Don't Have a Clue! Uneducated Advisers! Beware! New York New YorkThe Tax Club is A Ripoff!
I spoke to Bert Seither during the initial free 30 minute consultation. He's very good at convincing you that they are the tax experts. I felt uncomfortable about the $2000 membership fee, but when comparing how much it cost me to do a personal tax return and a business tax return... to their low $240 a year fee for both returns, it seemed like a good deal despite the large initial payment. I also took into consideration that they offer unlimited phone calls to ask tax questions. And my accountant charges 275 an hour for questions. However, during all of my follow-up calls it seemed as though I know a lot more about taxes than the people that work for them.
Mr. Siether told me I could form an LLC for my business entity and be taxed as an S. Corp. I then spoke to a guy named Nosh at the tax club, who told me that was impossible. Then, during my bookkeeping appointment, I spoke to a seemingly uneducated kid named Daniel B. who continually insulted my bookkeeping practices. Telling me that his was more superior. He was rude and unprofessional. I also spoke to a guy named Larry Bookout during my initial consultation, and he knew nothing about the tax laws in California. Then I spoke to Adam Carroll about forming my corporation, and I had questions about the franchise taxes in California. I had two phone calls with Mr. Carroll, each time he told me something different. When they sent me my tax club binder,they actually sent two of them. When they sent me my "personal tax plan", they sent two of those also. It seems as though the left hand doesn't know what the right hand is doing. The "personal tax plan" isn't personal at all. They simply typed up my name and stuck it in the front of an already prepared generic tax plan. And now I find out that they don't really do any tax planning at all. I have to do all of the work implementing an insert teamed all of the information in their "virtual tax organizer". This is a very good lesson to check companies out before you join!
I want to be involved in a class-action lawsuit. Anyone out there filing one please let me know how to contact you.
Cathryn
Oakland, California
U.S.A.
