Turbotax Audit Defense Consumer Fraud Internet

I purchased Audit Defense from Turbo Tax when I did my taxes. An audit notice from the IRS follwed roughly 2 months later. I contacted Audit Defense and they said that they would help me. I sent them the documents I had on hand. They requested more documents but did not give me a specific date to send in these documents.

Approximately 1 week before the audit was to take place they sent me a letter stating that my audit coverage had been cancelled. I got nailed by the IRS. My bill came to more than $6000 dollars. About 3 weeks after the audit came a letter that said my coverage had been restored. They must think that I am a total moron.

They promised a 100% refund if a customer is not completely satisfied with their service. I did not receive a refund or anything. And what good did it do to reinstate my coverage after the audit had taken place?

The word FRAUD comes to mind. Do no fall into the trap set by an unethical company making false promises on the internet. I made a fraud complaint to the Oklahoma Attorney General but have not heard from them.

Brian
Tulsa, Oklahoma
U.S.A.