walmart money card the money card is Fraud its self... Beware monrovia, California

I've had my money card for almost an year i load money onto it every month on payday and i never had any issues. they provide the service to have you tax refund uploaded to the money card which i considered an hassle free way to get my money fast. i recived it on febuary the 1st and as of monday the 5th they blocked my account from all activity. Ive been calling the customer service numer (877)937-4098  only to get the same message of my current estamaited wait time is 20 minutes which has been 1 hour and 15 minutes to an hour an1/2. I finally got to speak to a person last nite and he said to fax over a cpoy of my ID so i did to the fax number(626)739-2013. i spoke to a woman this morning and she said they will call me as soon as they put it into the system that they got the fax. i called again after work and stayed on hold for another hour and a 1/2 only for them to tell me they recived my fax and it was going to take another 7 to 10 business days for them to complete the investagation.... What investagation????  and why are you just now coming up with this. I to have kids to feed bills to pay and a car to fuel to get to work. I work my butt off and i wait every year to get this refund so i can take care of my business, if the IRS thought it was fruad then they would have kept my refund so its not them. and walmart is asking for very personal information about me how do i know they arent the one's doing the fraud. I need to speak to someone who can clear things up for me and keep the lying to none. I know for sure i will never use them again for any financial  services or anything ever again.