H&R BLOCK Peace of Mind Big Ripoff Uniontown Mall, Pennsylvania

First of all, I worked one tax season with H&R Block. I would have continued on with them, however I found a full time job, one that I am currently with and was not able to fit in hours with them during the tax season. Laurie Logue is my tax preparer and has been for the last few years. She is the one that talked to me about being a tax preparer because I knew so little about taxes and she thought it would help to attend the class. It helped a lot. She has been nothing but kind and professional during all 5 of my visits with her. I just had my taxes prepared by her last week and once again, she was nothing but helpful. Everyone in the office is helpful.

I want to say that after working there, I know for a fact that Laurie did not file a Peace of Mind claim for this person. The general employees are not permitted to. You must go to a manager to have a claim filed. The Peace of Mind agreement is there to protect you against errors that H&R Block themselves makes. If the client does not have all of their paperwork or files too early without having everything they need, it is NOT the error of H&R Block. If clients weren't in such a hurry to file and get money back, less errors would occur.  I do not believe for a moment that H&R Block is responsible for this problem, I fully believe that is was the error of the client and her inability to understand taxes. Perhaps she should re-read her Peace of Mind agreement to fully understand what it is meant to help with and then re-read her statement she filed on this website.

This lady needs to grow up and take responsibility for her own actions and mistakes, instead of trying to cause a lot of problems for people that aren't responsible for them. Slander is not taken lightly by anyone.

Thank You for taking the time to read this rebuttal and I hope it sheds some new light on this rediculous claim!    Jennifer Wiles