Tax Care Pros. Owner Steve Marsh Tax Care Pros Over promise under deliver! Dont use tax care pros! Los Angeles, California

I contacted Tax Care Professionals in early May 2009 and spoke with Michael Stephani who promised me I would not have to worry about a thing his company would take care of everything for me. He told me to "relax they would work with the IRS so I would have nothing to worry or stress about", I stayed in constant communication with their company and provided EVERY letter from the IRS to them within 48 hours of receiving it. All requested forms were completed and turned in to the company within 48 hours, I did everything I could to ensure their job was easy and nothing would be held up by me. I continued to get letters from the IRS telling me nothing was getting done. On 8/7/09 I contacted the IRS because I was very concerned they would take actions against me based on the letters I had gotten, when I spoke with the IRS they informed me nothing had been done regarding my federal tax account, and only a payment plan ($250 per month) was set up on my state account (anyone can do this online with the state IRS). I worked with the federal IRS myself and worked out a payment plan. On 8/7/09 I emailed Tax Care Professionals Client Services department and Michael Stephani that I wished to discontinue their services and wanted to be contacted regarding a partial refund, I still have never received a response. I emailed them again on 8/14/09, 8/21/09 and 8/27/09 requesting a contact or partial refund again with no response. They should just do what they know is right and refund my money, they know they didnt even come close to providing the services promised!