• Report: #55530

Complaint Review: TurboTax

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  • Submitted: Saturday, May 03, 2003
  • Last Posting: Tuesday, February 28, 2006
  • Reported By: — Chandler Arizona
TurboTax
www.turbotax.com Internet U.S.A.

TurboTax / Quicken / Intuit Useless, overpriced, error filled online tax filing program. Charged my credit card for more than I authorized. Internet Internet


1Author 6Consumer 0Employee/Owner

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TurboTax is a piece of crap. Their calculations are wrong, the service (or lack of) they offer is severly overpriced.

Also, they can apparently charge your credit card for more than what they say the filing costs are, without even filing your forms!!!!!

Abosultely no customer service unless you pay more money and 800 # always says 'call back during business hours" I wonder what those are anyway? Never??

Do yourself a favor and avoid this company like the plague & go to a real tax person.

Johanna
Chandler, Arizona
U.S.A.

This report was posted on Ripoff Report on 5/3/2003 12:01:37 PM and is a permanent record located here: http://www.ripoffreport.com/income-tax/turbotax/turbotax-quicken-intuit-us-yw6dc.htm.

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REBUTTALS & REPLIES:
1Author 6Consumer 0Employee/Owner
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#1 Consumer Comment

got their refund in a very short period of time. No hassles.

AUTHOR: Denise - Topeka (U.S.A.)

SUBMITTED: Friday, May 23, 2003

I used the TurboTax website to do taxes for my sister and aunt. It was a easy site to use and didn't cost them one red cent! And they got their refund in a very short period of time. No hassles.

This year many tax preparers opted in for the opportunity for people to have their taxes done at no cost.

Using a search tool, the IRS @ IRS.gov listed quite a few different sites that did your taxes for free!! Of course the RAL(Rapid Anticipation Loan) option was extra.

I myself won't be going back to the barely educated H & R Block offices any time soon. I'll do it myself and save a couple of hundred. I'll just miss getting my refund back the very next day. Oh, Well.

Tax Calculators? They can only 'ESTIMATE' your amount. They're not perfect. I've used tax calcs from all over the 'Net and have gotten pretty accurate results. Maybe you just can't read directions.
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#2 Consumer Comment

I'm glad Turbo Tax worked for you.

AUTHOR: Johanna - Chandler (U.S.A.)

SUBMITTED: Saturday, May 24, 2003

I'm pleased that TurboTax worked for you.

Turbotax for the web "doesn't cost one red cent" ONLY if you make less than $27,000 a year, which I don't. And its not a tax "calc" or supposed to "estimate" your taxes, its supposed to do them correctly. Thats what people who pay for services expect.

I would simply like companies to offer customer support and charge my credit card for the amount they say they are going to. Or maybe you just can't read posts correctly.
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#3 Consumer Comment

The free service is for people who make $27,000 or less, or can claim the EIC...get it right!

AUTHOR: Denise - Topeka (U.S.A.)

SUBMITTED: Sunday, May 25, 2003

If you're concerned with being over-charged for fees, dispute it with the credit card company. As long as it's in dipute & you submitted it in writting, you don't have to pay for it. Since you have a credit card, get out a statement, and look for "Billing Rights Summary" or something to that effect.

If you knew that the calculator, that TurboTax provided was wrong, why did you continue in their process?

At the first sign of 'trouble' I would've taken my business elsewhere. Test drive their systems before completing the process. If you don't like it, back up, and start over somewhere else. Yeah, it's a headache, but being aware & knowledgeable of what's going on can prevent future ones as well.

Most people that complain about these so-called "bad businesses" never bother to read the bottom line or fine print. So I say, "That's your own problem." :P

And there's REAL TAX PEOPLE??? Ok, sure, whatever you say.

Better luck next time!
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#4 Consumer Suggestion

I did not use their services to file

AUTHOR: Johanna - Chandler (U.S.A.)

SUBMITTED: Sunday, May 25, 2003

Hi Denise, thanks for the update.
As I stated in my original post, I NEVER SENT MY RETURN through TurboTax because of the errors, nor did I bother to print it (it gives you that option toward the end of the program--after they get your credit card number)
Thats another reason I was unhappy with the charge.

Although they did take the fees directly from my checking account, I think I can still dispute the charges as you suggested.
As far as the 'real tax' people statement, I was referring to accounting people. I'm sure its more expensive, but I can always ask them questions about my return.
I suppose we all learn from our mistakes.
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#5 Consumer Comment

TURBO TAX IS WONDERFUL

AUTHOR: T - Maryville (U.S.A.)

SUBMITTED: Tuesday, January 31, 2006

I HAVE USED TURBO TAX FOR THE PAST 3 YEARS---IT IS SO EASY---SOME PEOPLE JUST NEVER GOT MATH IN SCHOOL---SORRY THATS A JOKE---BUT NEVER THE LESS ---TURBO TAX IS GREAT --EASY --AND TAKES NO TIME AT ALL---MY WIFE IS A STANDARD W2 FILER AND I AM A 1099 MISC FILER---STILL IT WAS VERY EASY TOOK 10MINS PERIOD---DONE---HAVE A GREAT DAY
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#6 Consumer Comment

taxpayer/consumer

AUTHOR: Robert - Union (U.S.A.)

SUBMITTED: Tuesday, February 28, 2006

I bought turbo-tax program for $40 and after doing my federal tax, they said it will cost an additional $25 to E-File it.When i bought it i was under the false impression that E-file was included, which it wasnt. anyways i decided to return for a refund. Wal-Mart says that Turbo-Tax will only refund via the Mail in program. It will cost me $5 to send it back priority mail. They know this and figures it will keep people from returning it.
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