• Report: #394116

Complaint Review: Magic Jack

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  • Submitted: Saturday, November 22, 2008
  • Posted: Saturday, November 22, 2008
  • Reported By: — Riverside California
Magic Jack
www.magicjack.com Internet U.S.A.

Magic Jack Product almost works as advertised but Co. will steal your money W. Palm Beach Internet


1Author 0Consumer 0Employee/Owner

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I ordered magic jack, received the product promptly, but when it would not benefit my situation I returned it within the " " free trial period.

Over a full month after returning the product I noticed through my online banking that Magic Jack repeatedly attempted to charge my credit card.

Finally they charged my card for $11.00, even though return shipping is supposed to be free, putting me in the red and costing me an additional $35.00 in NSF fees.

The only way to contact customer service is through an on-line chat. No cust. serv. phone #.

It took 6 different chat sessions, over another month period, to finally get the issue resolved although every time they promised to remedy the situation within 48 hours.

I believe in "Truth in Advertising" and honest buisness practices. Neither of which is practiced by this company.

I highly recommend NOT purchasing this product.

Tim
Riverside, California
U.S.A.

This report was posted on Ripoff Report on 11/22/2008 11:50:25 PM and is a permanent record located here: http://www.ripoffreport.com/infomercial-rip-offs/magic-jack/magic-jack-product-almost-work-ncb8c.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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