• Report: #452967

Complaint Review: AOL Product Central

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  • Submitted: Monday, May 18, 2009
  • Last Posting: Monday, June 01, 2009
  • Reported By: — Brooksville Florida
AOL Product Central
770 Broadway New York NY 10003 New York New York 10003 U.S.A.

AOL Product Central cancels service and continues to take fees New York New York


2Author 0Consumer 0Employee/Owner

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On 11/18/2008 I tried a service from AOL called System Mechanic. Within 10 minutes of trying the product, I saw that it was not able to help me with my computer problem and canceled the service. I received cancellation confirmation on 11/18/2008 11:01:21 AM EST. The service fee of $4.99 was taken out of my account from November 2008 to May 2009. I had to cancel my ATM card tied to my checking account so that no fees could be taken after they promised on 11/18/2008, 3/6/2009 and again on 5/18/2009 that this service was canceled. Because of this $4.99 fee, my account bounced for $1.94 and subsequently bounced twice more for two other items. I called AOL and then e-mailed them. They confirmed that I had in fact canceled the service each time listed above, but would only refund the last two months fees in the amount of $4.99 each month and I would be stuck paying the bounced check fees in the amount of $99.00.

Susan
Brooksville, Florida
U.S.A.

This report was posted on Ripoff Report on 5/18/2009 12:49:39 PM and is a permanent record located here: http://www.ripoffreport.com/internet-fraud/aol-product-central/aol-product-central-cancels-se-3e5ya.htm.

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2Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Update By Author

AOL/ARPU refunds bounced check fees and product fees

AUTHOR: Susan - Ocala (U.S.A.)

SUBMITTED: Monday, June 01, 2009

After contacting AOL several times, we came to the conclusion that there was a mistake and that the mistake is now corrected. I am delighted to say that this has been positively resolved. Thank You. Susan
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