SUBMITTED: Wednesday, February 25, 2009
POSTED: Wednesday, February 25, 2009
Signature (This signature is included in most responses)
Hi. I am an employee of CCBill and just a little tired of seeing these rip off reports about my company without response. (I was in no way given authorization to respond to this, which is why I wish to remain anonymous.) I will explain later in this signature why my company does not respond to these. First off, let me explain what CCBill actually is.
The basis of our business is called 'Cave Creek Processing'. We process credit card payments for content websites. We are a financial clearing house. That is it. (If you don't know what that means, wikipedia 'ACH') We are similar to companies such as netbilling, epoch, and paypal. In order for you to ever have 'CCBill.com' or 'CCbilleu.com' appear on your statement, what had to happen is that someone went to a website we bill for, put your information in the purchase page and ordered the content. We just process payments. That's it.
Now here is where the difficulty comes in. Let's say someone steals your information. Let's say that thief buys access to a site using your information. Now you see CCBill.com on your statement, why do you assume we stole your information? As of 2009, we've been around for over 10 years. We've won numerous awards for being a great billing company. For God's sake, do you think credit card thieves have a 24 hour, toll free number you can call? I can tell you, I've been scammed before... and trying to get a hold of anyone for recourse is near impossible if not, actually impossible.
After seeing how our company responds to normal customers and victims of fraud, if I ever run an online website, I am without doubt choosing CCBill to take my payments. For every situation that comes up, CCBill's response is always logical and reasonable. The basic ecommerce processor does not have a 'customer service' line that helps people get access into websites they paid for. CCBill goes above and beyond by helping people with access issues into a website. Logically, if you purchase a site and cannot get into it, you contact the website. But when you call the ecommerce processor, and they give you tech support.... wow. If we ever test that login information isn't working, and we cannot help the issue, we immedietly contact the webmaster and ask them to fix it for the customer. If the webmaster is unable to fix it, CCBill refunds the customer.
Another thing I want to bring up, no matter what the issue is, CCBill does NOT recieve your money. The website(s) do. Please remember this paramount fact. We process payments. Thats it. The money goes from you, through us, to the company that owns the website. When I first applied for this job, I thought I would be answering technical questions regarding the processing of payments. I did not realize I would pick up great skills in patience. I have only known one CCBill employee who's tone of voice spoke down to a person he was speaking with, and that was 100% after me being able to hear a yelling voice emitting out of his headset, despite me being 2 feet away. (Basically where he was helping a customer, and that individual would scream, curse, and generally just be disrespectful.) Not did I see instance of us being verbally abusive or disrespectful.) And guess what, that employee was let go, because CCBill always treats people with respect. If someone continues to be verbally abusive by always cutting us off, cussing and cursing, threatening, and doing all sorts of unclassy things, we will warn them atleast twice to conduct themselves in a professional manner before disconnecting a call.
At the beginning of this I promised to address why CCBill does not respond to these. It is because CCBill's public relations is directed towards those in need of payment processing. If you look at websites that break down e-commerce processors, we are always spoken of in a goodlight. I will wrap this up. If you are researching CCBill because you're not sure what a charge is, when you call us and we ask you for the account number that was charge so that we can see what was charged... remember we have already recieved your information. No one on the phone will ask you for a cvv2 number or exp date for your card. (This is only needed when CCBill processes a purchase. Afterwords, CCBill deletes those two pieces of information.) Furthermore, for God's sake, if you cancelled your financial account, why would you ever call me a scammer and a theif for asking for it over the phone to see what we charged to that number? You already cancelled the account.... you could post all of the sensative account information all over the internet and there is no risk that anyone can make a charge. Why... because an inactive account is just that... inactive.