We assure you that CIS Nationwide stands behind its product
which is why we do offer constant access to our customer support team. If
anyone is having trouble getting an email through we recommend logging into the
CIS Nationwide Members Area and clicking on “Help”. This new screen will allow
you to fill out a form that goes directly to customer support once submitted.
Customer support is standing by to help you and our support team answers
hundreds of emails every single day.
I believe that perhaps you may have misunderstood the
package that you purchased.
Unlimited search options allows for only basic people
searching, basic background, landline phone searches and basic addresses as
part of our membership.
Your CIS Nationwide balance gets debited for every Direct
Search a customer conducts.
Please note that our billing structure is clearly disclosed in our Terms and Conditions
page. All customers must agree to these Terms and Agreements before proceeding
to check out.
CIS Nationwide is a provider of information, gathered from
publicly available data. CIS Nationwide does not create, verify, or guarantee
the accuracy of such data.
CIS Nationwide is not a consumer reporting agency as defined
under the Fair Credit Reporting Act ("FCRA"), and the information in
our databases has not been collected in whole or in part for the purpose of
furnishing consumer reports as defined in the FCRA. Website information cannot
be used to: (a) establish an individual's eligibility for personal credit or
insurance; (b) assess risks associated with existing consumer credit
obligations, (c) evaluate an individual for employment, promotion, reassignment
or retention (including employment of household workers such a nannies,
housekeepers, or contractors), or (d) in conjunction with assessing the merits
of entering into any other personal business transaction with another
individual.
This is also clearly stated on our Terms and Conditions page
which all customers must agree to before being permitted to continue on to the
checkout page.
I would like to urge you to please contact customer support via email or by
clicking on “Help” in the Members Area. We are committed to assisting our customers
through any and all issues they may encounter using our services.