Rip-off Report Investigation:Editor's UPDATE:
Rip-off Report Investigation - Rip-off Report's impression of Matt Bacak after a recent interview reveals Matt Bacak is exceptionally knowledgeable, sincere and an honest internet marketer dedicated to serving his customers needs. Matt Bacak personally contacted Rip-off Report and asked us to check into the history of all his companies and the complaints made by consumers. Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Rip-off Report understands, mistakes happen, and it's impossible to satisfy 100% of the people 100% of the time. But Matt Bacak stated that he did not want anyone to be an unsatisfied customer.
Positive Rating and Recognition has been given to
Matt Bacak for his Commitment to Excellence in customer service.
Rip-off Report's investigation of Matt Bacak uncovers an ongoing commitment to total client satisfaction. This means that customers can expect that he will always work towards finding a mutually satisfactory resolution to any complaints or concerns. Matt listens carefully to customer concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the products and services he offers and the support for his services.
Bacak stated to Rip-off Report that his philosophy is "Not only are we focused on providing the most current 'Bleeding Edge' marketing tools and strategies available, we are also 100% committed to taking good care of our customers and dealing with all customer service issues within 24-48 hours of receiving them. We don't want to meet the 'standard' - we want to exceed the standard... and set the bar higher for everyone else."
Rip-off Report has confirmed that Matt Bacak takes customer support seriously. Matt has recently put into place systems, people, and technology that make it certain that his staff is the easiest to contact and easiest to deal with in teaching, training and marketing services on the Internet. Such changes include improved websites, improved access through targeted SEO and more clear information about their services and how to contact the company. Rip-off Report was pleased to learn that his past and current approach to business is focused on his pledge to total commitment towards customer satisfaction.
Again, Matt Bacak recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. For instance, he learned it was necessary to remove certain employees because of their inability to follow new policies. "I hate having to fire people, but the fact is my customers are my #1 business priority," Matt told Rip-off Report. With the feedback generated by Rip-off Report's Investigation Matt has made the changes necessary to convince us of his total overall commitment to exceptional customer experience.
In summary, after our investigation, which included discussions with Matt Bacak, Rip-off Report is convinced that he has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about Matt Bacak .. see his websites and the services he has to offer.. . Read more about Matt Bacak's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED ===================== Frontier Marketing / Matt Bacak STEALING MONEY FROM MY CHECKING ACCOUNT Duluth Georgia
Several months ago I was sent an e-mail from a website that I subscribed to for their e-newsletter. In it they told me about this Matt Bacak retiring and how he was offering some marketing information for one dollar ($1.00) with no additional hidden agenda.
Trusting the website Michael Fortin's newsletter (a well-respected copywriter); I went to the Bacak site and gave my debit card information for the $1.00 information.
What I found on the website was Bacak offering other additional items for sale. I did not order any additional information. The following day, I received an e-mail from Michael Fortin, apologizing for the treatment his customers received from the Bacak website. He said that Bacak, in good faith would send more free information (to those who gave the dollar) to make up for the pressure for more money.
On June 16th, Frontier Marketing, LLC (Matt Bacak's company) took it upon themselves to remove $29.97 from my checking account. I immediately e-mailed both Bacak and Fortin to express my displeasure and request my money be returned. (FYI: I never heard back from these two and have not received any more e-mails from either of them). At this time I also contacted my credit union to freeze any more funds being removed by Frontier Marketing.
Then on July 14th and August 13th $29.97 was removed from my account by Matt Bacak. No longer using the Frontier Marketing name, he was able to back-door my ban.
I am quite angry. I have been down this road before and have no problem contacting the Federal Government for restitution. In fact in 2002 I was the primary federal witness against a company (that I had never heard of) that had removed a couple of hundred dollars from my account. They were prosecuted and are now serving jail time. Oh, and I did get my money back.
I love this site, as I use it before I spend a penny. Unfortunately, I didn't find anything about this Matt Bacak several months ago. I hope this saves someone else from going through this fraud.
Yvonne
Riverview, Florida
U.S.A.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
