• Report: #374863

Complaint Review: Gift Conga - Seattle Coffee Direct

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  • Submitted: Sunday, September 21, 2008
  • Last Posting: Thursday, October 30, 2008
  • Reported By: — Louisville Kentucky
Gift Conga - Seattle Coffee Direct
Internet U.S.A.

Gift Conga - Seattle Coffee Direct GIFT CARD SCAM! Internet


1Author 1Consumer 1Employee/Owner

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    Corporate Advocacy Program
Followed participation requirements to the LETTER to receive a $50.00 Petsmart gift card for HOMELESS animals through GIFT CONGA. The requirement was to complete an offer with SEATTLE COFFEE DIRECT. I did.

No Gift after 7 weeks! And... The initial intro offer from SEATTLE COFFEE DIRECT was GARBAGE. Poorly packed and broken mugs.

SEATTLE COFFEE DIRECT made it CLEAR that NO OTHER purchases would be required. THEN they chrarged my credit card $39.00 EACH WEEK for TWO 12 ounce packages of coffee.

Summary: Contacted GIFT CONGA through their ONLY means of customer service (SEVEN times) NO RESPONSE... NO GIFT CARD

support@giftconga.com

Contacted Seattle Coffee Direct. They replaced the intro offer with MORE garbage. Credit card has been credited for ALL shipments.

Angelika
Louisville, Kentucky
U.S.A.

This report was posted on Ripoff Report on 9/21/2008 4:54:37 PM and is a permanent record located here: http://www.ripoffreport.com/internet-fraud/gift-conga-seattle-c/gift-conga-seattle-coffee-di-ae78a.htm.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

helpful information for getting a full refund

AUTHOR: Deep Throat - Chicago (U.S.A.)

SUBMITTED: Saturday, October 11, 2008

if you want to get a refund from these thieves, here's some good info:

their corporate telephone number is: 847-424-0954

their warehouse number is: 847-647-7293

the customer service manager's name is Rebecca.

the vice president's name is Eric.

what may be the most helpful info of all:

they get their posters from Pyramid America (http://www.pyramidamerica.com/)

and they get their coffee from European Roasterie (http://76.164.129.95/ProductCart/pc/home.asp)

if you make a complaint to their suppliers then perhaps that will get some real results.

hope this helps.
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#2 Employee

Best Way to Cancel Account or Receive a Refund

AUTHOR: Jeff Berman - Evanston (U.S.A.)

SUBMITTED: Thursday, October 30, 2008

I apologize for the trouble you have experienced with our company, Seattle Coffee Direct. The best (and quickest) way to terminate your account and receive a refund is to call our customer service center. Our distributors and warehouse employees will be unable to do this. Please call to speak to a customer service representative at 888-217-CAFE and we will swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. To better understand the charges on your account and the conditions of your membership, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php. Again, I apologize and hope to hear from you soon.

Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com
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