Green Tea Extreme / Millionaire Mission
2375 East Camelback Road, Phoenix , Arizona 85016
Provo Utah
U.S.A.
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Green Tea Extreme / Millionaire Mission Mis-represented product and made charges to expired debit card (12/2008) Provo Utah
2Author
0Consumer
0Employee/Owner
I have liked using green tea products in the past and when I saw $5.95 for a bottle I thought I would try. I returned the bottle after trying 3 times (it made my heart race too much and caused anxiety and nervousness. I returned the product with a cancelation letter the 3rd week of December 2008.
Jan 12, 2009 a charge of 74.95 appeared on my checking account.
A single bottle of pills was delivered to my home of which I wrote return to sender item not ordered.
I know that the debit card that I used expired 12/2008 because I have had to modify billing for several other businesses.
Feb 10, 2009 a 2nd charge of 74.95 was charged to our checking account; I have now had to cancel this debit card and have new one issued to avoid additional charges and have filled out a dispute with my bank requesting return of the 2 $74.95 charges and hopefully recoupe insufficient funds charges.
These unrequested and illegal charges to our account have cost my husband and I $265.90 {the 2 $74.95 charges + 4 $29.00 overdraft fee's (these were on small debit card purchases $5.54, 17.43, 12.01 and 22.34)} Had these 2 $74.95 charges not appeared we would have had the money in the acount.
I called the 866-519-5308 phone number and spoke to a billigerant "customer support person" Ray. He aid that the letter that I had sent with the return of products wan't sufficient because I needed to fill out dispute form. He said that he would e-mail w/in 24 hours and it has now been 72 and still have not recieved e-mail.
I would recommend to anyone concidering this product to NOT order. You can get much better quality green tea products from your local drug store or health food store. and for a much better price.
Please beware of this company!
Kathie
OKC, Oklahoma
U.S.A.
Click Here to read other Ripoff Reports on Green Tea Extreme
REBUTTALS & REPLIES:
2Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1 Update By Author
AUTHOR: Kathie - OKC (U.S.A.)
SUBMITTED: Saturday, February 14, 2009
POSTED: Saturday, February 14, 2009
Please note:
After filling a BBB claim I have learned more information about the business of which the have a rating of F.
Business Contact and Profile
Name: Impact Wealth Solutions
Phone: (866) 519-5308
Address: 3575 North 100 East suite 125
Provo, UT 84604
Website: www.millionairemission.biz
http://my.earnmicrosoftcash.co
http://www.millionairemission.biz/cancellation.pdf
http://www.earnmicrosoftcash.com
Principal: Mr Jared Cook
Customer Contact: Mr Jared Cook - (866) 519-5308
File Open Date: September 2008
TOB Classification: Internet Marketing Services, Health & Diet Products - Retail, Work-At-Home Cos.
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Mygreenteaxtreme
Opportunity Knaux
Earn Microsoft Cash
EMC Online
Additional Locations and Phone Numbers
Additional Addresses
3575 North 100 East Ste 125
American Fork, UT 84003
3575 North 100 East Ste 125
Provo, UT 84604
660 Wilkey Rd
Saint Bethlehem, TN 37155
3575 North 100 E.Ste 125
Provo, UT 84604
Additional Phone Numbers
Tel: (423) 775-3198
Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 34 complaints about this company in the last 36 months, our standard reporting period. Of the total of 34 complaints closed in 36 months, 34 were closed in the last year.
These complaints concerned :
3 regarding Advertising Issues BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
1 - Bait & switch advertisement
2 - False or unsubstantiated claims in advertisement
15 regarding Billing or Collection Issues BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
2 - Improper collection practices
3 - None of the Above - Credit, Billing or Collection Complaint Issue
7 - Unauthorized bank debits
3 - Unauthorized credit card charges
2 regarding Contract Issues BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
1 - Failure to honor a contract or agreement
1 - Invalid or false contract
4 regarding Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
4 - Failure to respond to phone calls or written requests for assistance or support
1 regarding Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
1 - Non-delivery of products
6 regarding Refund or Exchange Issues BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
1 - Failure to honor refund, exchange or credit policies
5 - None of the Above - Refund or Exchange Complaint Issue
3 regarding Sales Practice Issues BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
1 - Sales presentation not consistent with advertisement
2 - Sales presentation used dishonest sales practices
These complaints were closed as:
29 Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
27 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
2 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to BBB.
3 Unresolved BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
3 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
1 Administratively Closed BBB Definition:
Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 No Response BBB Definition:
No Response - The company failed to respond to the complaint.
