• Report: #566006

Complaint Review: Intelius - IDProtect

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  • Submitted: Sunday, February 07, 2010
  • Last Posting: Friday, February 19, 2010
  • Reported By: tawn — seguin Texas United States of America
Intelius - IDProtect
Internet Internet United States of America

Intelius - IDProtect Unauthorized charges to my bank account, for service I did not request Internet

*UPDATE Employee: Subscription Charges


1Author 0Consumer 1Employee/Owner

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 I signed up for a supposed "one time fee of .95 cents for a person search.  Intelius, without authorization from me, began deducting 19.95 x 2 for a "service"  called ID PROTECT.  I attempted to contact them by phone, but they were closed.  I logged on to my fraudulent account to cancel ( 2/07/10).  The site accepted my cancellation.  However, the date would be 2/28/10.  So they could steal another 19.95 out of my bank account.  I will contact my bank on Monday to attempt to reverse these unauthorized charges.      

This report was posted on Ripoff Report on 2/7/2010 4:29:12 PM and is a permanent record located here: http://www.ripoffreport.com/internet-fraud/intelius-idprotect/intelius-idprotect-unauthor-cedfb.htm.

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1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Subscription Charges

AUTHOR: Intelius_Customer_Support - (USA)

SUBMITTED: Wednesday, February 17, 2010

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect.   After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation.  If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday – Friday 4:30am – 10:00pm PST.  We will be more than happy to assist you with your account.


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