• Report: #316459

Complaint Review: Networkagenda.com... Grant Search Assistant , GSA/SBA Express

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  • Submitted: Monday, March 10, 2008
  • Last Posting: Friday, March 14, 2008
  • Reported By: — Newport News Virginia
Networkagenda.com... Grant Search Assistant , GSA/SBA Express
St. George Utah U.S.A.

Networkagenda.com... Grant Search Assistant , GSA/SBA Express Networkagenda, GSA/SBA Express rip off St George Utah


1Author 0Consumer 1Employee/Owner

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I signed up for Grant Search Assistance free trial a few months ago, September 2006 to be exact. I missed there deadline and understood that they would withdaw 29.95 from my account. I never used their services. I then check my credit card statement at the end of the year for tax purposes and saw 3 different with drawals from my card. One from GRANT SEARCH ASSISTANT,NETWORKAGENDA.COM ST GEORGE UT, and GSA/SBA EXPRESS called the there numbers to cancell and the preson I spoke with said that I wouldn't see anything on my account after January.

When a checked my Feburary account NETWORKAGENDA.COM was still taking money from my account. When I went to the site it had nothing to do with searching grants or assisting in anyway.

I tried calling the number for them and to no avail. I checked March and its still there. I never gave them permission to take monies from my credit card.

Lady_red
Newport News, Virginia
U.S.A.

This report was posted on Ripoff Report on 3/10/2008 10:02:26 AM and is a permanent record located here: http://www.ripoffreport.com/internet-fraud/networkagenda-com-gr/networkagenda-com-grant-sea-6mcpc.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Employee

Resolution Offer

AUTHOR: Ryan - St. George (U.S.A.)

SUBMITTED: Friday, March 14, 2008

I would like to discuss Lady_red's concerns with her to insure that she is taken care of.

First and foremost I offer an apology for the breakdown in service Lady_red obviously experienced. Lady_red, if you come back to read this; please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-370-7270 and they are available Monday-Friday 9 am-9 pm Eastern Standard Time.

If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Lady_red. Hopefully, we will hear from her soon so that we can get this matter resolved.

Sincerely,

Ryan R.
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