• Report: #563020

Complaint Review: Supreme Brands LLC

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  • Submitted: Monday, February 01, 2010
  • Last Posting: Wednesday, February 03, 2010
  • Reported By: Reno — Bluffton South Carolina United States of America
Supreme Brands LLC
2260 South Haven Ave, Unit E Ontario California 91761 United States of America

Supreme Brands LLC Supreme Brands, LLC Scam, dishonest Ontario, California

*UPDATE Employee: Very Sorry To Hear About Your Difficulties in Contacting Us


1Author 0Consumer 1Employee/Owner

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Purchased trial offer: E-cigarettes, KnightSticks.com, also in volved with Acai Berry for $9.95 shipping charges on 1/10/2010. Received product, later charged from my checking account $99.90 from PPLBILL.NET on 1/25/2010.

Called Supreme Brands, LLC at 1-866-221-8822 to get a refund of $99.90 was put on hold for 20-30 minutes several times. No one answers the phone.

My bank, attorney general of CA have been notified. BUYER BE BEWARE!

This report was posted on Ripoff Report on 2/1/2010 10:13:10 AM and is a permanent record located here: http://www.ripoffreport.com/internet-fraud/supreme-brands-llc/supreme-brands-llc-supreme-bra-a94c3.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Very Sorry To Hear About Your Difficulties in Contacting Us

AUTHOR: Devin - (United States of America)

SUBMITTED: Wednesday, February 03, 2010

Dear Customer,

I'm sorry to hear you have had difficulty contacting our customer service department - in the past 2 weeks we have received such a huge response to our product, so much so that we have hired 10 additional customer service represenatative's and have also made email support available, so that customers do not have as much difficulty in contacting us as some were.

I'm not sure why you had so much difficulty contacting us, as there was only a 3 day period where hold times exceeded 10 minutes - outside of that period hold times varied from 2 to 4 minutes.

We would be more than happy to review your account with you to see if we can offer you a refund if you can contact us.

Please contact us at 866-221-8822 between 8AM and 7PM CST (Monday-Friday), or send an email to support@getknightsticks.com and we will follow-up with as soon as possible.

Sincerely,

Devin

KnightSticks Customer Service Manager


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