• Report: #195437

Complaint Review: Theladders.com

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  • Submitted: Thursday, June 08, 2006
  • Last Posting: Sunday, June 18, 2006
  • Reported By: — Beverly Hills California
Theladders.com
137 Varick St. New York New York 10013 U.S.A.

Theladders.com ripoff Charged me for a full month premium membership but expired the service early and refused any refund citing their terms of service New York New York


2Author 0Consumer 0Employee/Owner

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My billing cycle started on Feb 15. theladders.com renewed my membership on 3/17, 4/14, and 5/12. I didn't really use the service in May, but when I tried to log-in, early in June, it said my premium subscription had expired. I contacted theladders.com on 6/7 to advise them I didn't receive my full month. They said their terms of service say they can bill me at any time and withdraw my membership at any time. They said no refund would be offered and offered to start a new agreement with me at $30/month rather than my previous $25.

Margaret
Beverly Hills, California
U.S.A.

This report was posted on Ripoff Report on 6/8/2006 11:15:14 AM and is a permanent record located here: http://www.ripoffreport.com/internet-fraud/theladders-com/theladders-com-ripoff-charged-59een.htm.

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#1 Update By Author

theladders.com makes good

AUTHOR: Margaret - Beverly Hills (U.S.A.)

SUBMITTED: Sunday, June 18, 2006

I exchanged a few more e-mails with theladders.com, providing them with my billing dates and account termination date. They specificaly told me there would be no refund.. but then 2 weeks later a 1 month refund just showed up on the account. Strange to stonewall me and then later (after it's all over) give me what I asked for up front.
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