Tigerdirect.ca Botched up order, refused to return it. Internet

Purchased an amBx computer peripheral, total $174. I called next day to cancel order, they said it had already shipped. It did not actually ship for another week, and arrived 2 weeks later, longer than their stated longest shipping time of 8 business days. Product was also faulty. Tigerdirect.ca refused to return it saying it has to go back direct to manufacturer - even though they have a "guaranteed 30 day return policy". Filed a BBB complaint, they refused to accept the above facts. Tigerdirect.ca rep Alex Nantel lied to BBB over several issues in the case, BBB accepted his lies with no further investigation and case was closed. Beware!

Joe
Edmonton, Alberta
Canada