Tvboxset.com - Garcia Media Group - SXR CA
tvboxset.com
Internet
Canada
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Tvboxset.comt- Garcia Media Group - SXR CA TAKE YOUR ORDER, BILL YOU AND NEVER SHIPS THE PRODUCT ---STAY AWAY INTERNET
2Author
0Consumer
1Employee/Owner
I ordered the Hawaii 5-0 collection from them 1 month ago...NOTHING!!!
Order Confirmation for TV Box Set Hello ANCHJOMA, Thank you once again for your order. Your order will appear on your Credit Card statement as either: Garcia Media Group -or- SXR CA ***IMPORTANT NOTE - PLEASE READ CAREFULLY*** Orders are PROCESSED from SUN-FRI and then ALL ORDERS SHIP ON SATURDAY via USPS (US Post Office), Canadapost or Royal Mail.
Therefore, here is your Order Schedule:
1. PROCESSING: Monday July 2 - Friday July 6 You will receive a email when your order is Processed. 2. COMPLETED & SHIPPED: Sunday July 8 You will receive an email when your order is Completed 3. TRACKING INFORMATION: Monday July 9 You will receive an email on this day with your Tracking Information (for USA and CANADA only. International shipments do not have tracking) 4. DELIVERED: Wednesday July 18 - Saturday July 21 Your order will be delivered during these days. (Please add 3-4 Days for International Orders) Order Number: EDITED OUT
Date Ordered: Tuesday 03 July, 2007
Products
1 X HAWAII FIVE O DVD COLLECTION = $ 99.9900
Sub-Total: $99.99 Shipping Cost: $9.99 Total: $109.98
Everytime I email them they respond with:
Hello, I'm very sorry that tracking email has not been sent.Your order is still moving along as per your invoiceand shipping dates have not changed. The problem is that our mail server crashed and wesend out our tracking and order updates from our mailserver. We are now operating on the backup serverwhich is dedicated to emails that are not bulk updatessuch as tracking. You will get your tracking email as well as your shippedemail within 48 hours as everything should be sorted outby then.
Thanks for your patience,
Management
they sent me a tracking number for canada post...says info received on 7/17 delivery for 7/24...NOTHING..I called canada post today and they say that they just printed the label online but have not sent out any package for shipment.
STAY AWAY..THEY ARE CROOKS...I CALLED MY CC COMPANY TO START A CHARGEBACK
Anchjoma
Kennesaw, Georgia
U.S.A.
Click Here to read other Ripoff Reports on Tvboxset com Garcia
REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Jeff From Tvboxset.com - Toronto (Canada)
SUBMITTED: Wednesday, August 01, 2007
POSTED: Wednesday, August 01, 2007
Dear client, first and foremost i would like to apologize for your trouble regarding this matter , as i recently came across this posting i would like to reassure you that you have not been defrauded or voluntary ignored .
Unfortunately at this moment i cant precisely know what went wrong with your transaction, but can only assume that this issue is only a matter of a misplaced order , lost in transit , damaged in transit or simple never delivered for unknown reasons.
I would also like to apologize for the lack of communication , we have had a some issues in that department and that problem has been resolved.
For resolution please email at resolutions@tvboxset.com
your full name
phone number
order number (if you have it )
Date of purchase and a brief description of your situation
Also be informed that some postings claim or assume that tvboxset is associated or responsible for wrongdoing in similar DVD sites , we are 100 % not associated or responsible for any transactions in any other site except for tvboxset
Sincerely yours,
Jeff Tabares
#2 Update By Author
AUTHOR: Anchjoma - Kennesaw (U.S.A.)
SUBMITTED: Thursday, August 02, 2007
POSTED: Thursday, August 02, 2007
go to http://www.sxr.ca/contact.php. Call (888) 797-7976. This website was on my credit card statement. I call yesterday and they said they would refund me. Will update here when it happens.
The claim the goods were stuck in the Canada Post warehouse and would receive them in 10-15 days. I said NO THANKS!
