SPECIAL UPDATE: ZipWeb remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. ZipWeb is truly dedicated to making sure ALL customers are happy with their coverage. ZipWeb continues to show customer service is of the utmost importance and they currently have no complaints!
To date, ZipWeb has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. ZipWeb proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business.
Over time and since becoming a member, ZipWeb has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that ZipWeb is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever ZipWeb remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Rip-off Report Investigation:Editor’s UPDATE:
Rip-off Report Investigation - ZipWeb is a credible internet marketing firm dedicated to serving their clients needs. The investigation by Ripoff Report determined that the allegations leveled against ZipWeb were simple misconceptions about ZipWeb’s services that have since been remedied. ZipWeb contacted Rip-off Report and asked us to check into this matter and check into the history of their company. Rip-off Report found the company to be reputable and sincerely committed to doing whatever it takes to make their clients "happy, satisfied customers"…
Positive Rating and Recognition has been given to
ZipWeb for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of Zip Web confirms that the company is committed to providing total client satisfaction. Although the problems investigated primarily stemmed from misunderstandings in the billing area caused in part by the company’s policies, ZipWeb has pledged to always work towards finding a mutually satisfactory resolution to any complaints or concerns and has taken steps to fix those breakdowns. ZipWeb listens carefully to client concerns and sees them as an opportunity to learn from them to become more transparent as a company, while elevating the value and reputation of its products, as well as its customer service department.
A management representative conveyed to Rip-off Report that ZipWeb’s mission is to help local businesses stay competitive in today’s ever changing world of internet marketing. One essential part of this value proposition is trust in ZipWeb’s methodologies, policies and business practices. "Naturally, this means that if there is any possibility that what we do or how we do it is misconstrued in any way, we will take measures not only to correct it, but to make sure that each and every client affected is fully satisfied in its resolution."
Rip-off Report has confirmed that ZipWeb takes customer satisfaction very seriously. ZipWeb has recently put significant effort into implementing more effective communication strategies to better set expectations of not only value of service, but operational methodologies as well. To complement this initiative, ZipWeb has also re-trained its customer support team to better deal with concerns or questions of this nature. Rip-off Report was pleased to learn that the company’s past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
ZipWeb recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation ZipWeb has made organizational changes to better communicate and set proper expectations with their clients, leading to a more transparent approach to problem resolution and a total overall commitment to customer experience.
In summary, after our investigation, which included discussions with ZipWeb Senior Management, Rip-off Report is convinced that the company has been and remains committed to quality delivery of services resulting in total customer satisfaction.
Read about ZipWeb .. see their websites and the services they have to offer.. . Read more about ZipWeb’s Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED ===================== ZIP Web Aka Http://business.zipweb.com/ Aka Http://www.zipwideweb.com/zww/app Unapproved online advertising campaign, unrequested ZipWeb business category listing, did not need a free 30-day evaluation, $49.95 for what? Phone Indicated Company On Left Coast Nevada
Warning ; ZIPWeb sent me a Schedule of Services on 3.22.2008. It indicated that I was receiving an Evaluation Period for what they claim is a free ZipWeb Pay-Per-Click (PPC) online advertising campaign. The notice arrived on a fold over billing sheet marked Personal and Confidential concerning an account ending in 6956. The card is Presorted First Class U.S. Postage PAID St. Louis, MO. Permit No. 5641, sent to me at a former business address I haven't used since June 2007, which I know from the address.
The "bill" indicates that my "unknown to me registration" for services is in full swing. Interestingly, I don't have anything to do with the former business and do not have need for advertising services or hosting services. I in fact do my own hosting, through my affiliate status with a reseller GoDaddy account. Another reason I don't need their hosting. The letter, "bill" claims to notify me that a 30-day evaluation period is coming to an end, and that I will begin being billed $49.95/mth via the billing resources pages of your local telephone bill as ZWW-ISP. I actually triied to call the number on the billing listed as: 1-800-984-6666, with an immediate pickup with a woman's voice immediately informing you that you are being put on hold. I sat there from 645PM to 7PM with four songs played while on hold, with no followup. I tried a few more times, with the same what appears to be an automatic answer, before I went to Google, looked up their website as no other information is on the 'bill' except for the 800 phone number I alreay mentioned. The website that Google indicated as zipweb.com forwarded to http://www.zipwideweb.com/zww/app where I found a map with a link to register your business, so I clicked on it to see where that took me. This link took me to http://business.zipweb.com/ where I saw similiar services listed and another phone number: 1-888-529-7526 which I was able to call at 710PM EST on 3-22-2008 and leave a message that I did not sign up for this service and did not want to continue it if they have me down for their services. I also explained that their other 800 supposed 24/7 phone service only goes to a music hold and this number does not get answered. Once I post this today, I will get on the phone to my phone company to pre-refuse any billing from this company as I don't need or want their 'services'. So if necessary I will file an adendem to this posting if a further posting is warranted.
Mark
Orlando, Florida
U.S.A.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
