Rip-off Report REVIEW:EDitor’s UPDATE: Positive rating and recognition has been given to
Netbrands Media Corp for its commitment to excellence in customer service.
Ripoff Report’s discussions with Netbrands Media Corp have confirmed an ongoing policy by the company to total client satisfaction. Netbrands Media Corp, tells Ripoff Report they are constantly updating and changing its business processes to better serve its customers. One company executive stated “they love to hear from thier customers, employees, and friends so they can better serve their customers..” With a belief that whether the feedback be positive or negative it gives them a chance to better there business and deliver a better experience to thier clients.
One of Netbrands Media Corp’s executives in charge of customer relations, Mr. Andre Kustos, has informed us that his personal philosophy is that his clients are a precious resource and the lifeblood of the business. As a successful businessman, Mr. Le feels it is critical to listen to his clients and respond properly. It has been our number one priority to make sure all customer feedback is listened to and and formulated into a way to either avoid future mistakes or develop methods on how to properly handle them with customer satisfaction in mind.
Another top executive of the company told us that Mr. Kusto's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care”. Netbrands Media Corps mission statement says it all: "Our goal is to provide our clients the lowest prices, best value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: “Netbrands Media Corp (and Mr. Kustos) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
Netbrands Media Corp takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Netbrands Media Corp provides a very positive environment to work in. Opportunities for suggestions and improvements in the office are always encouraged. The executives at Netbrands Media Corp are truly concerned about our contribution to the company and providing growth opportunities for us. The mangers take the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Netbrands Media Corp’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Netbrands Media Corp recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation Netbrands Media Corp has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Executives, at the company, Ripoff Report is convinced that Netbrands Media Corp is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT NETBRANDS MEDIA CORP:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them.
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NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
24HourWristbands.Com Netbrands Corp, Imprint.com Everything seems fine at first, until you realize they are lying constantly Stafford, Texas
The website looks super-pro with lots of major brand logos, and great looking products at excellent pricing and fast turnarounds. The sales staff is friendly and helpful, and actually sound like regular sales people whom you have trusted in the past. My sales rep assured me I didn't need rush shipping after telling me it was $200 more, but that my timeline was well within regular production and shipping. I confirmed when I needed my product in my written approval of the comp they created. I called ten days later as a routine check.
Still in production, said the cust serv rep, you will get an email shipping notification. Four days after that still nothing, so I called, emailed and live chatted for the next four days, talked to several very nice people who apologized, told me nothing, each one lying when they'd give me a time when someone would call back. NEVER calls back. NO email responses. Live chat guy promised to meet the critical date AND to have someone call back. NO one called, which alarmed me to dispute the charge with American Express.
Still no one emailed or called with any information, apologies, nothing. 5 days after the event and 5 days late (ordered 18 days in advance) a box arrives at my client's, who thought nothing about signing for it was a shipment was expected and there was no company name or address on the packaging. Then the big lying and harassment by phone and email came to both me and my client. After they won't email or call you back when they promise, a sudden deluge of calls and emails making up dialogs which never occurred with my client. Made three reports to American Express fraud dept, FTC, IC3, BBB and am still going strong to keep others from getting hurt, rip-offed, lied to, threatened and harassed.
Told company they could pick up their product or send a pre-paid label, of course they made up lies how this wasn't guaranteed and they cannot pay for shipping back. Next stop, lawyer ... It's like these folks live in an alternate universe, robots? cyborgs? creatures with no ethics, morals or truths, but sound like it at first. Ever see Blade Runner when they test the "Replicants?" It's feels just like that. When you find out who they are, it's too late. Don't make that mistake yourself.
