Expedite Media Group Expedite Media Group Fraudulently Charges Your Credit Card and Won't Refund Money! Aurora Illinois

On September 6, 2008 at 6:32 P.M., the cardholder signed up for the use of one of our Simplicity Email Marketing Software Packages, which would allow the cardholder to broadcast up to 30,000,000 prepaid emails per month for $800.00 per month, plus a one-time $100.00 setup fee. Copies of the website signup page, website pricing page and the website Terms of Use may be seen at http://www.expeditesimplicity.com/terms.php. Furthermore, with the customer's consent, we will post their actual signup information, the log for their acceptance of the click to accept Terms of Use, all of their account usage records and all of their account billing information. Then all your readers may decide for themselves what really happened here.

In order to submit their order, the cardholder had to click to accept the box on the website signup page, stating they agreed to the website Terms of Use. Additionally, all of our customers are forced to read through the full Terms of Use and again click to accept them, prior to accessing their account. The feature is setup so a customer must scroll through the entire Terms of Use to get to the bottom where they then have to click the button stating “I agree to the Terms of Service” before they can access the account.

Pursuant to the Terms of Use, in the event the cardholder wanted to terminate their account, they agreed to send such notice of termination via email to cancellations@expeditesimplicity.com and the termination would be effective upon the last day of the month in which we received such notification and that it must be received at least five (5) days prior to the next month's renewal date. Furthermore, in numerous spots throughout the documents it is clear that the account was a monthly account and would be billed monthly until cancelled. As you can see, the Terms of Use also provided, in the first bulleted paragraph under the heading Costs of Service:
• You agree to pay us a set monthly fee for the right to broadcast up to a specific maximum number of prepaid emails per month using the Services. The maximum number of prepaid emails you are allowed to send and the monthly cost for the Services was disclosed to you on the pricing page of our website and then selected by you when you registered for the Services. Your monthly fee will be automatically charged to your account and paid by you, in advance, until this Agreement is terminated and your account is canceled, regardless of List or account activity and/or use of the Services. You understand that an electronic record of your signup, including your acknowledgement of having read and agreed to be bound by this Agreement, was generated at the time of your signup.
(Emphasis added.)

Furthermore, pursuant to the Section titled: “Payment, Financial Agreement, Refund Policy, Credit Card Chargebacks, Payment Reversals, Payment Dishonors & Theft of Services:” of the Terms of Use the cardholder agreed:
You agree that all payments are due in advance of any marketing campaign or the setup of a hosting account and that we maintain a “NO REFUND POLICY” for any marketing campaigns, once the account has been set up and approved for mass market, by us, and/or once a hosting account has been setup and approved for use. You acknowledge and agree that we perform a substantial and significant portion of the work required of us to be performed, prior to the actual broadcast, and that you are not entitled to a refund if you elect not to proceed with a broadcast. In addition, once a hosting account is set up, you agree that there will be no refund.

(Emphasis added.)

The account was setup, delivered to, accepted by and used by the cardholder to send out email broadcasts to promote their company. At all times relevant the account has functioned properly and was available for the cardholder's use.

The cardholder correctly states that he was charged $900.00 initially, for his first month's usage fee and his setup fee. He also correctly states that he was charged two more times, at $800.00 each, for his regular monthly renewal rate. However, he was not charged both these renewal fees in the same month. Furthermore, the cardholder has left out the important facts that he has never given us a proper notice of cancellation, pursuant to the Terms of Use, and in fact has not given us any actual notice at all of their desire to cancel. Rather, in mid October he filed a retrieval request with his credit card company claiming he didn't recognize the charge for the initial $900.00 and requested supporting documentation. We responded to that request by supplying all the consumer's account information and heard nothing further from the cardholder or his bank regarding that charge, until we noticed this dispute was posted here. Since then, we received two additional retrieval requests in early December, one for each of the two renewal charges, for his October and November usage fees. Both these retrieval requests demanded responses by November 30, 2008, which was impossible. We supplied the requested information anyway and have heard nothing more from the credit card company since that date.

Given the circumstances, it is of our opinion that the cardholder wanted to use the account, but simply did not wish to pay for it. Unfortunately for this cardholder, we are not in the business of given free marketing away and keep excellent documentation of our customer accounts. Having lost at his attempt to cheat us of our contractual fees through his credit card company, the cardholder has now elected to punish us by posting his half true, but ultimately groundless claims here.

Once again, we are willing to post all of the actual information here, for all the world to see and judge for themselves, is the consumer willing to allow us to do that?

First charge September 10 2008 $900, 2nd charge September 29 2008 $800, 3th charge October 9 2008 $800. All that in a 29 days period. Good thing this was a montly Package!!!!!!

2 cancellation emails were send in the 3th week of september to cancellations@expeditesimplicity.com with no reply + You never return my calls.

M. Mike Dirmeikis and M. David Pierce, how can you sleep at night?

WARNING! THEY WILL NOT STOP CHARGING YOUR CREDIT CARD UNTIL IT'S MAX OUT. DO NOT DO BUSINESS WITH THEM, PERIOD.

We note that the consumer has not responded to our offer to post all the actual documentation on line for the world to decide. They can post their documents and we will post ours. Are you willing to support you claims with actual facts????? We are waiting for your response.