Frank Kern, Mass Control, Frank Kern, Mass Control, Infomillionaire No Refunds Given - Never Responded to Numerous Support Requests San Francisco California

I purchased the Infomillionaire program consisting of a DVD and workbook. Part of the deal was a monthly membership ($39.95 a month) to receive future publications. The workbook I received had TONS of whitespace, large font size and excessively large screen shots. It is really a 36 page booklet, not a real workbook.

I was un-impressed and after 2 weeks, cancelled my membership. On his website he repeatedly emphasizes that he has "fulltime staff who respond to all inquiries in several hours." NOT TRUE AT ALL! I sent numerous requests to cancel, and never heard back from them at all.

You can guess what happened next: on my next credit card statement I received a bill for $42.00! And no publication was sent to me, either. Again I sent numerous emails to his support website, and of course no phone number is ever provided anywhere. He NEVER responded to a single email, and never refunded the charges he unethically placed on my credit card. I had to go to my credit card company and get the charges reversed. I would never do business with Frank Kern or Trey (his associate) due to the overhyped products they sell and their complete lack of customer service and integrity.

Internet Marketing Student
Los Angeles, California
U.S.A.