Like many others I saw the offer for a free 40gb iPod and thought why not give it a try. I ended up having to sign up for 6 offers which was more than I realized at the time, but I still thought it would be worth it for the iPod and I thought since I was signing up for some legitimate services like Vonage and web hosting that it was feasible that 6 different companies could cover something like an iPod. I actually completed 7 offers since the 6th did not seem to be showing up right away, but I must say I did not have the trouble with offers reporting completed like others did. The site was pretty quick to update me as completed and gave me a voucher to print out and send in.
I filled out the voucher and sent it priority mail with delivery confirmation, then waited for my status to update or an iPod to show up at my door. While waiting I stumbled upon this site and began to worry. I tried sending emails that went unanswered. I tried some of the phone numbers I found, but they went to a woman who claimed she was not part of that department and I had called her cell phone. Eventually I found a ripoffreport from Todd in San Francisco that was very helpful. I will link to his report because it gave me a lot of info:
ripoffreport.com/reports/ripoff129866.htm
After reading Todd's report I called the customer service number and left a message, but did not get the quick response that I had hoped so a few hours later I used the info in his report to fax a complaint to the NC Department of Justice. I doubt the DOJ could have contacted them already, but when I logged back in tonight, my status had changed and I had the following message on incentiverewardcenter.com:
"Current Status: Shipping Request Routing In Progress
Our records indicate that you have qualified for a Apple® iPod 40 GB and you have completed the Security Verification Process.
We have received and processed your Gift Redemption Voucher, and a Shipping Request has been issued.
Sometimes it can take a few weeks for the Fulfillment Center to assemble, package, and ship a gift after the Shipping Request has been sent.
We appreciate your patience. Your gift should arrive soon."
Maybe I was a bit quick to file a complaint, but the number of problems on this site had me upset. At least things seem to be moving in the right direction albeit slowly. I will update here with changes and hope to include an update on the arrival of my new update. I would advise anyone else to use the customer service number in Todd's report and see if that helps out.
Ryan
Campbell, California
U.S.A.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
